Consumer Reviews of Pro-Fab Industries wood furnaces
Read more about Pro-Fab Industries wood furnaces
Date created: 2017-12-11
Name: M. Quigley
"Piece of junk"
We bought the Elite Empyre 200 in 2014- had nothing but problems with it. Less than a year after we bought it, the bottom door brick cracked. Then 2 months later it started leaking water. Had it welded and 5 months later it leaked again. Called ProFab and they replaced it because it was still under warranty. Then 4 months later on that unit, the top door cracked. I emailed pics to the company- specifically Lyn, and she never returned my emails or phone calls- only to find out later from our dealer that they went out of business. Now this unit is leaking again. This is our main source of heat. We've had nothing but problems with this unit. Please do not buy anything like this- they are junk and expenisve. Now we are stuck with a piece of crap wood furnace where we just replaced the fan too.
Date created: 2017-01-02
This has been the biggest waste of money. I feel sorry for all the people who have bought this stove like my self. Let's start with stove #1. The first year was great, it did everything that I hoped. Was heating my house, my hot water and shop with very little wood. The second year the problems started. First fire bricks braking and then a leak. Had the stove replaced under warranty with a refurbished stove after a long process of dealing with Profab. I thought I was good to go but I was wrong. After the first year of the second stove more brick problems. I replaced them myself. Not covered by warranty - I still don't understand stand why. Now the second year of this stove a leak occurred in the fire box. After finding out that Profab had gone out of business I knew I was S.O.L. So I welded two patches on the inside of the fire box. As of now January 2, 2017 no leaks yet but I know that more will follow. What a complete waste of time and money. If it makes it to Spring I plan to build a new fire box. I can't believe a company could leave so many people hanging thinking that they would be taken care of with the 10-20 year warranty that they offered. Thanks, Profab, for nothing.
Date created: 2016-12-21
Good stove. Heats two houses (forced air/ in floor heat) and 50x80 shop (in floor). Have owned for 6-7 years. No issues other than blower fans (2 per winter the norm). Burns about 100 cord in southwest Ontario winter. Maybe 5 split (to get blocks going). Yeah, it's a lot of wood but could you heat that shop alone for less? It's 25 in there at all times... We stay warm with our Empyre.
Date created: 2016-11-12
"Empyre Elite 200"
Bad service ! Worked well for one year! Sent 10 emails but no answer! Not easy to clean, I brushed it last year. No answer for test sample! No support after you pay!
Date created: 2016-09-25
"Empyre Elite XT 200"
Worked great for the first year and burned half the wood that traditional wood boilers would, friends and family were jealous about how much less wood I used...then the problems started the second year. First it was fire bricks falling apart, then the blower, and finally water leaks. I replaced the bricks with the warranty recall ones and they still fell apart just as fast as the first ones. Replaced the blower which was not under warranty. I patched holes in the fire wall the third year several times and now going into the fourth year the entire fire wall, a couple tubes and the chimney box are all rotted through. It saves time and money on fire wood but after 3 years it is now scrap metal. Do not buy one!
Date created: 2016-07-29
Name: JOHN KILLEN
Location: South Central Kentucky
Nothing but problems: from crappy fans made in Mexico, to design problems associated with same, to several leaks in fire tubes. Ran fairly well for a year, then a leak developed. Called Profab and they wished me luck, not their problem and no solution given. Repaired leak to have a second develop in the same place in another tube and repaired same, only to have a 3rd develop in the same place in another tube. Unfortunately I purchased another boiler prior to the leak issue started as I would not purchase another nor would I recommend anyone else purchase another...basically 15 thousand dollars of crap metal. It worked well when it was working! Also near impossible to clean properly in the vertical tubes. All parts are overpriced as I purchased a few thousand dollars worth of this crap to have on hand in case of failure. I never figured the stove tubes would start to rot in slightly over a year, and I did treat the water with boiler additive. Never buy this crap.
Date created: 2016-07-19
Name: Richard Wolfrath
Have had only several electrical problems which I consider normal for the time of usage. I have burned all types of wood products including skids. It heats my house, garage, and 30' by 50' shop. The box that the chimney sits on has a clean out and is getting pretty bad. But after 10 years of a lot of use I would expect that. I am very satisfied with this product.
Date created: 2016-02-25
Location: Venus, PA
Bought a new Cozeburn 450 shaker grate (Pro Fab Industries) in 2009. In 2012, the chimney cleanout was rotted to the point that the chimney was at risk of falling through. Now this year (2016) the inside of the firebox door has rotted to the point that the steel which holds the insulation panels in place is ready to fall off. Tried going through Pro Fab's warranty department and got nowhere, but they were happy to charge me $460.00 for a new door. Junk, junk, junk.
Date created: 2016-01-26
Name: D. Parker
Location: Lowell, MI
Worst stove ever! We have the Profab Elite 100. We have owned this stove for 4 years, here is the list of things we have had to replace: the door because the latch broke off, the fire brick because it fell apart and a huge hole developed, the blower because the bearings went out, we actually got a new stove under warranty because it developed a massive leak in the gasification tubes. Now we are trying to get it replaced again because there is a massive leak in the fire box and we can't use it at all! Customer service is the worst and they told us we could buy an upgrade for $1900.00, after I have already given them $7600 4 years ago. Won't return phone calls, the dealer we bought it from won't return phone calls, so here we sit with a $7600.00 piece of crap! Do not buy one of these stoves!
Date created: 2015-05-21
Name: Nelson Nash
Location: Barrington, NH
After 2 years of use, the door failed on the top where the pin rides to close the top plate. After contacting Profab I was told to take the door to a welding shop to have it repaired, even though there is an updated door available.Why do they expect the customer to repair an obvious design flaw? It seems they do not stand behind their products. The dealer I purchased it from does not respond to any form of communication. So bottom line is, beware when purchasing a wood boiler. I wish I had done more research before getting this boiler.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.