Empyre Pro Series Wood Furnace
Updated: Mar 22, 2016
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Overview of the Pro Series
The Empyre Pro Series is a discontinued wood furnace with up to 90% efficiency. It used gasification technology and was designed for indoor and outdoor installation. It had a heat output of up to 330,000 BTU/hr. with a water capacity of up to 115 gallons. An extra large loading door made loading the unit easy, and a full length exhaust curtain kept combustion gases from escaping when the door was opened. The unit was constructed of solid steel, with a seamless roof which helped prevent rust and corrosion.
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Consumer Reviews of the Empyre Pro Series
Date created: 2016-03-22
Location: New Hampshire
"Customer service is terrible"
Fourth year using this boiler. Empyre Pro 200 turned out to be a revamped Aspen 175. Year three the door ripped where the damper attaches on top of door, Pro Fab would not do anything to help with repair. Was told I could purchase a new door for $500. I made a bushing and welded it in myself. The customer service department was no help at all. Cleaning the unit is a real chore as well. Hope I do not need any warranty service, it looks like after you purchase the unit you are on your own. I would not recommend this company due to the lack of support. I spent $11,000 for an installed boiler and there is no support after the sale. I can do my own service but that's not the point.
Date created: 2016-03-08
Name: Minnesota Joe
"What a piece of junk! Terrible customer service!"
Wow, where to begin. My Pro 200 is 4 years old and I have replaced the blower motor bearings 4 times, this year I bought a back up blower motor at $130. The new motor is welded, I will not be able to replace the motor bearings when they go bad so it will be one time use. Cleaning this thing is a pain and very dirty and time consuming. I use disposable coveralls, a dust mask, safety glasses, and vacuum cleaner. This needs to be cleaned once a month or more. I ordered a tool for cleaning boiler tubes 4 months ago. It showed up the first time and it was broke. After 2 emails with pictures and 5 phone calls, I still don't have a new cleaning tool or my money back. The fire brick on my door is broken, but don't know if I want to spend the money on a new door, I might try and fix it myself. Today this thing put me over the edge. When I was cleaning the boiler today I noticed a leak, the hinge side of the door flange corroded through and is leaking glycol into the fire box. I had to drain the boiler down. I'm sure it's done for the year. I have not contacted ProFab yet, but I'm not expecting good results. I might cut my loss at $8500 for the boiler and another $250 in spare parts to look at a different brand. I would run away from any ProFab product!
Date created: 2015-12-31
Location: Ontario, Canada
This 400 unit is only 3 years old. It was bought for the purpose and efficiency with the reburn. The cleaning tools and all the pipes are a pain. It has to be dry wood and no garbage wood. The circuit board has gone now 3 times, 2 door seals, a blower fan motor and it goes out all on its own on high temperature. For the money spent on this unit I will never again purchase this unit or manufacturer. Getting support is tough because even the local area rep doesn't want to deal with it. Limited 10 year warranty my ass. Damn right it's limited - it doesn't have a warranty. Feel abused and ripped off for purchasing this unit
Date created: 2015-01-10
Name: Pissed off
I purchased my furnace 5 years ago. At that time I told the dealer what my heating needs were. He told me the Empyre 200 shouldn't have any issues meeting these needs. Since the day of installation I have constantly had issues. The stove can not keep Up with the demand and during January and February the burn won't last more than 6-7 hrs. Now I have a leak on a weld and I don't have any clue how to get to it. I have addressed these issues with the dealer and with Profab directly and the dealer threw Profab under the bus. Don't purchase a unit from Profab. They don't stand behind their products or dealers.
Date created: 2012-04-10
Location: Berwick, ME
"Excellent choice for me since it will save me money."
I have owned my Empyre through this past winter and it had no problem heating my 2 floor house, including the basement. It heats up the whole place quickly but if I want to cool things off it seems to take a bit to lower the temp. I have only had it this past winter season (about 6 months total now) but I have had no problems with it up to this point. I have looked at reviews and it looks like people were right about the Empyre line and I would probably buy it again, might go with one a little less powerful though. I am sure this is going to save me a great chunk of money from the oil I was burning through before to heat my house since I have access to tons of cord wood. I plan on getting another furnace from the Empyre line this summer for my parents house as a nice early Christmas gift. Will come in handy for them since we are in Maine and I am sure we are not going to luck out again next year with another light winter!
Other Pro Series Reviews
According to comments from online forums, most consumers are pleased with the Pro Series. There are a couple of posts on forestryforum.com from homeowners who have purchased a Pro Series unit and are very happy it.
Pro Series Warranty
The warranty for the Empyre Pro Series wood furnace is comprised of the following:
- 10-year limited warranty on the firebox and water jacket, pro-rated after the 2nd year
- 2-year parts warranty
- 1-year labor warranty