Consumer Reviews of Central Boiler wood furnaces
Read more about Central Boiler wood furnaces
Reviews by Series
Date created: 2014-09-02
Name: Aaron H.
Location: Upstate NY
My boiler is old - 1996. But, I have always taken good care of it. The entire unit is shot! I can understand the firebox or inside of the water jacket rusting, especially of a unit 18 years old. The problem is, this unit rotted from the outside in! The entire unit is rotted under the spray foam on the outside of the water jacket. I heat a welding / auto body shop with it. Apparently, Central Boiler doesn't apply any surface coating prior to application of the spray foam. Even 2 coats of epoxy primer would have saved this unit. I was told by the dealer, "oh, well you have to drain the water in the system during the summer if you're not firing it to prevent condensation." How many people do that! Especially if you run the antifreeze! We could have and should have built our own boiler, given we have the skills and equipment. I know a lot of people will say 18 years is a long life, but you have to consider, this unit is the largest they make (pallet burner). It is a major expense to replace, over 20k. I can accept some leaks at this age, but not the entire outside of the water jacket rotted! It is unrepairable. The steel is rotted like a car; you can pull the steel apart in layers. If you didn't mind cutting your hands up, you could literally push anywhere on the unit and put a hole through it with your bare hands - no hammer required! The foam is separated from the steel water jacket.
Date created: 2014-07-18
Name: Donald Laisure
"Leaking. They say no problems"
8 year. Leaking, rusted-out door cracked. They say that does happen.
Date created: 2014-04-03
Name: Mike P
"Do not purchase"
One sentence covers it all: do not purchase, they do not stand behind their material! New furnace leaked within 3 weeks. The factory had the rep send a welder out. One of the pins were leaking due to a broken weld. After that one was repaired another failed 2 months later. Then another 3 months after that. I was told without any investigation by the company that I was burning garbage and that is the reason for the rust through. Not true not garbage was burnt in it but even if it was 3 times in 6 months of use. They picked it up replaced the fire box and it only cost me another $2000, what a deal they told me. Very arrogant people and should be avoided.
Date created: 2013-12-22
Name: josh skidmore
Location: west central illinois
4 years and counting of maintenance free heat in multiple buildings. I wouldn't even consider another brand after seeing others and how much wood they have to feed. A wheel barrel full a day keeps me toasty for 24 hours.
Date created: 2013-12-07
"Don't buy a Central Boiler"
I am a master plumber in the Philadelphia area that had a customer that bought a Central Boiler. Dealer mislead customer on many accounts regarding ease of installation with no regard for codes for a safe installation. Do not trust dealers. After installation the draft regulator was not closing and boiler was overheating. Central Boiler basically said "is your problem we are not there so figure it out yourself or call dealer". Also, technical support rep is just a salesman with no technical experience. Same problem on the draft regulator with another boiler. Bottom line don't buy a Central Boiler.
Date created: 2013-11-10
"Central Boiler Warranty 25 Years???? Is Really 10 Because Of Corrosion Wording"
My Central Boiler boiler was directly plumbed to my 15-year old Weil-McLain oil boiler. The Weil-McLain is much thinner and older when the Central Boiler was hooked into my heating system. 10 years later, my older now 25-year old Weil-McLain (much thinner cross section) is still going and the Central Boiler started leaking. I kept the pH and Nitride level testing perfect due to my direct plumbing method to protect my older house boiler. I also ran into a rude Central Boiler rep and I think all their boilers are failing well within their 25-year claim, and it's wearing them down. I only have experience with Central Boiler products, so I can't compare but I can tell perspective buyers to only expect 10 years at best. Because I treated this boiler like a chemist with the water, and treated the firebox with Ashtrol and scraped it down every year and coated the inside.
Date created: 2013-11-09
Name: Mike Martin
Location: Whitehorse Yukon
"Too Many Electrical Breakdowns"
I have an older Central Boiler model that is quite inefficient with no reburner, so it smokes a lot. I really like the concept of the unit but between the inefficiency, environmental concerns of smoke, and the fact that there are so many electrical parts that break down repeatedly, I don't like it nearly as much. My unit broke down again on a Friday evening over a long weekend, so I won't get parts for a few days. There is absolutely no way that I could rely on this unit as being my only source of heat for my house. I would have frozen up many times over the years. I wouldn't recommend it unless the newer models have improved a lot.
Date created: 2013-04-04
Central boilers 25 year warranty is junk. My boiler only ran for a couple months and broke down. When talking to central boiler they offer no solutions. No service and a warranty on parts only is what they offer. I will never purchase from central boiler again and would encourage everyone to search other brands.
Date created: 2013-03-09
"Central Boiler Review"
Would have liked to have gotten my investment back from this central boiler. Since I followed all of the manufactures specifications to assure that I would have a furnace that would last long enough to get my investment back but that didn't happen. My advice to a person thing about this purchase. Do the math.
Date created: 2013-02-11
Name: Charlotte Hoover
Location: Seneca Falls NY
"2 Faulty circuit boards and BAD CUSTOMER SERVICE"
Our system was installed at the end of October 2012 by Martin's in Seneca Falls. The unit stopped working on 2 separate occasions due to bad circuit boards. They were replaced as I made payments on my new furnace. I had to get a propane fill up due to the unit not working, so I could run the inside furnace. I called Central Boiler to ask that I am compensated for the added expense that I should not have encountered if I was not sold a faulty unit. Not only did Central Boiler not call me back, but they had the dealer call and tell me I would not be compensated for anything, as the propane is not part of the warranty, and they have replaced the parts that are under warranty. I have purchased wood, making payments on a unit that did not work and I had to purchase $520.00 in propane. Thank you for increasing my cost and worrying about the customer. $16,000.00 is a lot of money to spend on a faulty unit and not to be compensated for expenses I should not have had. Martin's has been wonderful to us, but I don't feel this is an issue they should have to handle as they did not make the unit. Thank You Central Boiler for your wonderful Customer Service!!!
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