Consumer Reviews of Aqua-Therm wood furnaces
Read more about Aqua-Therm wood furnaces
Date created: 2018-01-10
Name: William Garceau
I had a blower go out. Ordered it and they didn't even have it in Stock but let me order it online. It took a week to get and my wife picked it up. When she picked it up they charged us again. They have serious operations problems with in this company.
Date created: 2017-10-17
Location: Marshfield, WI
"Satisfied after 10 years"
We have heated our two story 50+ year old farm house in Central Wisconsin with an unsheltered Aquatherm wood furnace in our detached wood- framed uninsured garage for ten years. We also have a fuel oil furnace. I am in the process of replacing the blower for the first time, last season it developed a rattle & didn't blow as it had been. The rubber on the damper/flapper thing wore out the previous year & used all weather tape to keep it in place & working until I got a replacement part. We have had to have water added to the coolant lines when we noticed boiler pressure was low, it is important to monitor your boiler temperature & pressure gauge, once you get experience knowing what is normal you will generally be able to problem solve when the furnace isn't heating properly. We have good service techs when needed. We have only called on them a few times in ten years, sometimes they give do-it-yourself advice over the phone if it is a relatively easy/safe fix.
Date created: 2017-10-07
Name: John Butler
Location: Deposit, NY
"Very unsatisfied with dealer"
Very very disappointed with the dealer. Our boiler had a leak during the warranty period and I did all that the dealer required me to do and got all information and photos she wanted and still 7 months later have not received any refund on my repairs. Very poor business relationship I would say. The boiler is an ok boiler but wished we had purchased a different brand for sure. Good luck to anyone else who purchases an Aqua-Therm
Date created: 2015-01-18
Name: Jerry Schilling
Location: Lennox, SD
I have an Aqua-Therm 145 unsheltered boiler. I have it installed in my 40 x 60 shed. I use it to heat a 4500 square foot home. It keeps my shed at 45 and I have my home at 72 degrees. I am very satisfied with the boiler and would get another one in a heartbeat. I have never had a problem with any part of the Aqua-Therm.
Date created: 2015-01-01
Location: Alton, NH
It's been 8 years and counting heating my 1800 square foot house. The boiler has been great. I've never had a problem with the boiler. I've only replaced a few things on it. I would definitely recommend one. In fact, I'd buy one again, but unfortunately I live in a state where EPA Phase 2 is required. I'm still waiting to see an EPA stove from them.
Date created: 2014-11-23
Name: J. Davidson
"Company doesn't even support a dealer"
We have been an Aqua-Therm dealer since 2010. We purchased the largest unit, the Eco-One, as our demo and used it to heat our home and office. It was delivered with damage to the exterior. Aqua-Therm would not take it back and told us "it was okay". Once it was hooked up, it overheated many times, the new parts were not working, and after our $15,000 investment, we were forced to pay for replacement parts and told there was not a warranty! Due to overheating, we have had to replace Pex-L-Pex underground line four times. Just yesterday, the entire unit overheated and all the electrical parts were melted. Do not buy one of these! They do not support even their dealers, or have any parts warranty or unit warranty at all! The office staff is rude, arrogant and condescending when we call to ask for help. Let the buyer beware! We are now out about $25,000 after parts, trenching cost and pipe costs, none of which was covered by Aqua-Therm even though the pipe was purchased through them also.
Date created: 2013-04-28
Name: Jeremy Sartwell
Location: gillette wy
It over heat, it has burned down 3 times in 3 years plus I have to bring it to Minnesota every time it goes down and I live in Wyoming. I never say anything good about the company or the service. They should have just taken it back and gave my money back.
Date created: 2012-11-04
Name: W. Gordon
Location: Duluth, MN
"Aquatherm boiler review"
I have a model 275 unsheltered wood boiler that I installed in 2007. I installed it in a metal shelter from Menards where I can also store wood. I heat a large house and all our hot water for domestic use. It has been trouble free. I would buy another one in a heartbeat. In fact last year I installed an Aquatherm boiler for my nephew and he loves it.
Date created: 2012-04-27
Location: Raeford, NC
"Everyone should have a Aqua Therm!"
We've owned our boiler for two years now. I like that it's easy to use, and easy to maintain. I've never had to make a repair or a replacement on the unit itself, only upgraded to the Eco One Retrofit, to use less wood. It's more efficient since the retrofit. Since I've got it out in the open, alot of visitors and neighbors had questions, and I've recommended the company to them every time.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.