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Consumer Reviews of Takagi water heaters

#35  of 47 brands of water heaters
25% of customers recommend
2 of 5 stars 12 reviews

  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied

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Date created: 2011-08-07 Name: Jim
Location: NJ

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Takagi provides no warranty"
When these work, they work okay. However, if unit is defective (relatively low rate) Takagi provides virtually no warranty. In best case scenario they provide part to installer (if installer pays shipping). Then one has to disassemble this high-tech unit and replace part. It is time consuming job of several hours. Most installers would never do this no matter what they promise before installation. As a result if unit goes bad, even within a days of installation unit goes to garbage. If you ready take chances and luck is on your side, go ahead. Out of 100 installed by us, five died and takagi do not stand behind its product. We dropped them from our product line to keep good relationships with our customers. Until takagi starts to cover contractors and home owners in case of problems (like many responsible manufacturers do), we would strongly recommend against their products.

Date created: 2010-09-17 Name: linda Steinfeldt
Location: Madison, WI

Satisfaction Rating:
5 of 5 stars Very Satisfied

The Takagi instant on tankless water heater my husband installed in heaven. Our gas bills dropped by over half, I can live in a hot shower if I want to and we always have enough water for everyone to toake their showerw, one right after the other every morning. Yes- it was a bit more complicated to install as it was a retrofit and additional piping, venting etc were needed. Yes- it cost more than a big box tank heater upfront. the only downside is we have well water and every couple months DH has to take one of those green scratch free pot scrubbers and clean the anode. Works out though, he just does it whenever he is adding salt to the softener.
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