Consumer Reviews of State water heaters
Read more about State water heaters
Date created: 2015-06-03
Name: Michael Spink
Location: Durham, NC
Three years old and have had to adjust the temperature setting at least six times, with regular temperature fluctuations of more than 20 degrees. It's terribly inconsistent and terribly unsafe, as the water can go from 120 to 140 degrees in a span of less than 24 hours. I should have done more research to get a better product.
Date created: 2015-05-31
Name: CHRISTOPHER VAN VORCE
Location: Northern Virginia
"Product is of questionable quality"
In July of 2012 our 10-year old, A.O. Smith 50 gallon natural gas, exhaust venting water heater failed. Our plumber replaced the A.O. Smith with a State water heater. In the winter of 2015, the White-Rogers electronic thermostat (p/n 9004240005), which was obsolete at the time the unit was installed in my home, failed. The State customer service people found a replacement thermostat; however, I had to pay for shipping. State provided the replacement thermostat under the unit's warranty. In all, we were without hot water for six days. My plumber installed the new thermostat and the unit functioned normally until 5/31/2015 (today). The error code on the thermostat stated that the igniter failed to light the gas burner. Following the instruction in the manual, I attempted to re- ignite the burner; however, all attempts ended in the same error code. My plumber evaluated the unit and cannot determine if it is the electronic igniter, or the flame sensor, or the thermostat that has failed. Therefore, my plumber suggested that I order all three parts under warranty from State, which means that I'll have to pay shipping costs to get these parts from Tennessee to Northern Virginia. So now, we're at one day without hot water and counting. How much else can go wrong? I'm afraid to ask that question!
Date created: 2015-05-30
Location: Oswego, NY
"Nothing but trouble"
Electronics are junk. I'll never buy anything State again.
Date created: 2015-05-15
Location: Yonkers, NY
"Excellent experience with product"
Moved into new construction 18 1/2 years ago and the State gas hot water heater, 50 gallon, is still going strong! Never had a problem or maintenance need. Looking to replace it before anything happens. I'm very happy with this product.
Date created: 2015-04-13
Location: Wausau Wisconsin
"Works well, heats great!"
Although I haven't owned the water heater long, I am very satisfied with it! We have owned the heater for about a month now. I really like that the water heater is energy efficient, that is important to me. I have taken many showers in our new house and I have not run out of hot water once. We have it set to the "warm" setting on the dial and it still heats extremely well. The one thing I dislike about the heater is it seems to take awhile for it to heat the upstairs shower. I think the reason for this is the heater is in the basement and the upstairs shower is two levels above. However, once that water is warm/hot it stays warm or hot. I personally have not had to get it repaired yet, as we just moved into our new house. However, if I do have to replace it, I will most definitely buy the same brand! I would also recommend this water heater to a friend or family member.
Date created: 2015-04-08
Name: Ted Michon
Location: United States
Just so you know, your product and customer service were so bad, I ended up replacing my 3 year old State water heater with a new one for $1800 because I couldn't see how it was ever going to get resolved. That's after dozens of phone calls and 2 weeks without hot water! That's how little faith I have in your product and awful customer service. Thanks for nothing!
Date created: 2015-03-11
Name: Jamal Rizvi
Location: Danville, CA
"Absolute junk and lousy customer service"
Do not buy State water heaters. My first water heater went out within the first 4 years. I had to pay for an “upgrade” which is basically the same amount as a new water heater. This one went out in two years and now we are trying to get the service. It has been eight days without the hot water and we are nowhere close to resolving the issue. The customer service fellow, Allen, is a person without common sense and absolutely not helpful. Sitting in his office he has determined that the problem could be with the house or gas line but not with the water heater, while their own approved plumbing contractor has stated that the water heater needs to be replaced. These water heaters are just junk and even worse is the customer service. My advice to you all is to never buy anything made by this substandard manufacturer.
Date created: 2015-03-08
Name: R. Zimmerman
Location: Tallahassee, FL
"Poor quality water heater"
I bought a replacement water heater 15 months ago. The unit pooped out and the plumber needed to replace both thermostats and both elements! They wouldn't reimburse me for the $80 labor fee because the warranty is only 12 months. Wow...what horrible workmanship!
Date created: 2015-01-19
Location: Laurel, MD
"A great water heater"
I just replaced my water heater after 18 years with the same exact unit. 18 years and it finally gave up with a small leak. I have no complaints; it's a just price for such a great product.
Date created: 2014-12-24
Name: E. Palacios
Location: Dallas, TX
"My experience with State Water Heaters"
Reading the reviews online I felt I needed to add to the info given. My house was a spec house so I would not expect top of the line equipment installed. Nevertheless, I have two State units and they have performed flawlessly for over 17 years with no maintenance. I know it's time to replace them, that's how I ended up on this website. So, Made in America, Tennessee product..go State!
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.