Consumer Reviews of State water heaters
Read more about State water heaters
Date created: 2016-03-23
Name: Jim D
"Stay far away"
Worst water heaters made. Had two in 6 years, 3 months. The first blew-up 5 days after the warranty ended and the second in three months. The company will not do a thing about it except blame it on everyone else. Do not buy this brand, you will be very sorry.
Date created: 2016-02-29
Location: Richmond, VA
"Piece of junk! All bad reviews are true!"
When we purchased our home, the State Premier tankless hot water heater was installed. Within a few months it started beeping...so we had the plumber come out. He called State and they said the issue is due to high winds. Well they resettled the heater and the next day it did the same thing. I was out of hot water off and on for days! With a newborn and a 8 year old this is unacceptable! We were out of water every other day! Every couple of days the heater would beep and every time our plumber called State they had some kind of excuse that makes absolutely no sense! Their customer service is horrible. My next door neighbor had the same issue with her heater so I didn't just have a lemon. Beware! I had to replace a water heater with a different brand only after 3 years because State refused to replace it even though it is under warranty.
Date created: 2016-01-19
Constantly turns off with codes that even the company cannot understand and they are no help whatsoever. I had 4 plumbers from their recommended website look at it and not one knew what to do. I would never recommend this product, ever.
Date created: 2015-12-31
Location: Marion, IN.
"If you want a good water heater then you should get one of these."
I have owned my water heater for almost ten years. It has been very dependable only having to replace the heating elements in it once. It has lasted for five years since the replacement of the heating elements, I am not sure how long the original elements lasted since the water heater was already here when I bought my house back in 2005. I do know that they were easy to change and there wasn't any lime build up in the holding tank, making it an easy fix. It only took about 35 minutes to repair and at least 10 minutes of that was draining the tank. There is nothing not to like about my water heater. I like it because it is energy efficient. I am very satisfied with it and would replace it with the same brand if ever needed and would recommend State water heaters to all of my friends and relatives.
Date created: 2015-12-06
Name: Marvin Gardens
"I've had good luck"
We moved into this farmhouse in 1987. In 91 or 92 I had to replace the upper element and thermostat. I would usually drain it and maybe put a little bleach in to clean it out. I was getting that rotten egg odor and was thinking about putting in a new one. I looked at the tag and this heater was made in 1980, it does have the yellow energy sticker on it and it still works. I'm gonna bleach it again to get rid of the smell and take my chances. 35 years is a long time, they probably don't build that good anymore.
Date created: 2015-12-04
Location: Statham, Georgia
"Our Hungry Water Heater"
We have had our water heater since we bought our house 11 years ago. The house was a new build, so the water heater was new at that time. The water heater does what it was designed to do. It heats water well and quickly. However, it is very expensive to run. Our household of 10 people uses a lot of hot water, and that runs our power bill way up. After about 5 years, we had to replace the top heating element. Two years later we had to replace the bottom heating element. It has worked fine since then. I would not buy this again because I would prefer an on demand water heater. I would recommend it only to a household of 1 or 2 people.
Date created: 2015-07-26
Name: William Mannaberg
Had to repair this thing twice and get it replaced after 4 years. Stay away.
Date created: 2015-06-23
Location: Atlanta, Georgia
"My Electric Water Heater Experience May Cause Me to Go Tankless"
I have owned the State water heater PV 40 20LSO since I have owned my home; approximately 9 years. It was originally placed inside of the property during a 1996 renovation. Overall, it has been operable for 18+ years (includes use from previous owner). I like how the water heater is electric and compact. It easily fits into the ceiling of my bathroom. For the most part, I am satisfied with its performance. My property is only 1100 square feet, so I have a mid-sized tank. The water heater steadily and swiftly warmed the water over the past 8 years; lukewarm-hot. I dislike the water heater's durability. Recently, the tank is not heating my water as much as it used to and needs to be replaced. I expected that it would last for another 5 years. I am shopping around for a new water heater and will not be purchasing another State water heater. At the moment, the Rheem tankless water heater seems to be very appealing.
Date created: 2015-06-03
Name: Michael Spink
Location: Durham, NC
Three years old and have had to adjust the temperature setting at least six times, with regular temperature fluctuations of more than 20 degrees. It's terribly inconsistent and terribly unsafe, as the water can go from 120 to 140 degrees in a span of less than 24 hours. I should have done more research to get a better product.
Date created: 2015-05-31
Name: CHRISTOPHER VAN VORCE
Location: Northern Virginia
"Product is of questionable quality"
In July of 2012 our 10-year old, A.O. Smith 50 gallon natural gas, exhaust venting water heater failed. Our plumber replaced the A.O. Smith with a State water heater. In the winter of 2015, the White-Rogers electronic thermostat (p/n 9004240005), which was obsolete at the time the unit was installed in my home, failed. The State customer service people found a replacement thermostat; however, I had to pay for shipping. State provided the replacement thermostat under the unit's warranty. In all, we were without hot water for six days. My plumber installed the new thermostat and the unit functioned normally until 5/31/2015 (today). The error code on the thermostat stated that the igniter failed to light the gas burner. Following the instruction in the manual, I attempted to re- ignite the burner; however, all attempts ended in the same error code. My plumber evaluated the unit and cannot determine if it is the electronic igniter, or the flame sensor, or the thermostat that has failed. Therefore, my plumber suggested that I order all three parts under warranty from State, which means that I'll have to pay shipping costs to get these parts from Tennessee to Northern Virginia. So now, we're at one day without hot water and counting. How much else can go wrong? I'm afraid to ask that question!
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