Consumer Reviews of Richmond water heaters
Read more about Richmond water heaters
Reviews by Series
- 6 Year Gas (10 reviews)
Date created: 2017-11-11
Name: John Biggs
Location: Chesterton, IN
"Terrible Heater Even Worse Costemer Service"
Purchased the new water heater and installed it for my 84 year old mother on a Friday. After Installing it I attempted to light it following every step of the instructions after several hrs. Of trying to light the burner I got mad enough to call customer service, I went through several home tests following the tech support and after all that we agreed that the new 450$ water heater had a bad control valve. I was given a case number in case I had to call back and told that they would next day ship it to her house. Then I was asked if I felt ok installing it and I said yes but I should not have to I told them to send someone to do it. I was told that a certified installer would contact me within 24 hrs. Well the part did not come the next day and the installer didn't call. Called them back Saturday then they informed me that it would be Monday or Tuesday before I received to new valve since I called After 2 pm. So She will be without hot water for 5 days because of a bad purchase. This 2hr. Job turned into 5 days. As a residential builder I am informing all sub contractors, friends, and family of the quality and service of these heaters.
Date created: 2017-07-02
Location: Eden Prairie, MN
"Happy so far"
Thought I would post this since there are so many bad reviews on these water heaters. This is an initial review and only speaks to the purchase and installation of the unit. I purchased this unit from Menards on sale a couple of weeks ago, Late June 2017. Unit was delivered on time and in perfect condition out of the box, Old water heater being removed was 9 year Richmond 40 gallon short that was 15 years old and still working perfectly. Never had a service call on it and never drained to clean it. Only replaced it because I figured it probably was about time. The new water heater was installed by myself [ not a pro] and everything went well. Unit is 2 inches taller than the last but still fit existing vent and gas hook ups. The owners manual shows a different gas valve but a supplement sheet was included for the gas valve on my heater. I followed the instructions and the pilot light lit right away and the main burner fired right up when I turned the valve to on. It is working perfectly for the first 2 days which I realize does not speak to the reliability or longevity. However it does speak to the dead out of the box and unit would not light first time. I don't doubt others reviews, this is just my experience so far. If this unit gives me trouble or does not perform to expectations over time I will post another review.
Date created: 2017-04-04
Name: KARODY ROBBINS
Location: Salina, KS
"Customer Service Trained to Avoid Standing Behind Warranty"
Have had this unit less than a year. 6 months into our installation, it quit working. After tons of phone calls and labor in a 2 week time span (without any hot water), they sent us a new motherboard to install. Now, 5 months later, the unit has quit working again. Yesterday, I spent an hour on the phone, working through "diagnostics" and being transferred 3 times before I had to hang up to care for crying baby. Today, my husband (plumber) has spent over an hour on the phone with "customer service" reps instructing him to run meaningless "diagnostics" and transferring him 5 times in that hour. The last one was very rude to him. They have no intention of honoring that warranty, because they just say your water is causing the problem. Service counter at Menards says we have to deal with Richmond customer service. Richmond customer service does not intend to honor warranty. We are going back to Menards (with whom we do a large volume of business) to see if we can pressure them into honoring Richmond's warranty with an exchange. Not only will we never buy a Richmond/Rheem product again, we will be sure to tell anyone we can not to waste their money. I hope someone from their company reads this and understands that providing customer service is just as important as the original manufacture. In fact, we will likely not even buy a tankless again. My husband doesn't get to charge for his hours here at home and the hours he has put into this junk have not paid off in savings at all.
Date created: 2017-03-08
Name: Dustin Hanson
Location: Sandwich, IL
"Horrible, beware of this product and company"
I have owned my Encore on-demand heater for 2 years. Nothing but issues. About 1 year in we starting having issues with heater shutting down. We would have to reset the heater by powering on every day or so. It took a week of calls to find a service contractor for this heater. Such a pain. Finally the guy came out and repaired it. It worked for a month and cost us 350.00 for the repair. Then started doing it again. I tried to flush the system per Richmond specs for 2 hours with white vinegar. Still no help. Nothing worse than 5-8 times a week getting into a cold shower and having run to the basement to reset when your wet. This thing is a disaster! Called Richmond, wrote emails asking for help and no response,, ever!! They have to the worst customer service company out there. I would never buy again from Richmond. Ever!!
Date created: 2017-02-04
Name: Mike L
Location: Minneapolis, MN
"6 year warranty lasted 7 years"
Just replaced my parents Richmond water heater. Mdl 6g40-36f1 40 gallon natural gas. Manufacture date 11/2010. Started leaking February 20, 2017. Made it whole 15 months beyond warranty.
Date created: 2017-01-19
Name: T. Sotir
Location: Penn Yan, NY
"Richmond 30 gallon electric water heater"
I purchased a Richmond t2v30-2 30 gallon mobile home water heater 3 years ago. 2 1/2 years later the water heater began to leak causing damage. The water heater was covered under warranty but like most mobile home water heaters was very difficult to replace. After 10 months with this replacement water heater the bottom heating element failed causing the unit to overheat and trip the relay. I am disappointed with the longevity of this product and its parts. I have 12 rental units and will not be using Richmond products in the future due to this experience.
Date created: 2017-01-09
Name: B. Sorensen
Location: Western NE
Thought I was doing the environment good plus the idea of not running out of hot water sounded good. Neither are true. We waste more water hoping that it will start working. I bet it works on the first try 1 in 10. If it does not work we shut water off and turn back on in a couple minutes. The worst part about owning this is when we have company over to visit. We will put up with a lot in the privacy of our own home but when you have to explain to other people how you get hot water it sucks.
Date created: 2016-12-29
Name: R Blazel
Location: Southern Wisconsin
"Tri-Miser Plus 10yr warranty works after 20yr"
I installed a Richmond Tri-Miser Plus on 3-24-96 and it is still working fine on 12-29-16. My well water is very hard but always run a water softener before the water heater. Before my luck runs out, I'm looking to replace it with a Richmond Hybrid 12e50-hp.
Date created: 2016-11-28
Name: K. Gogerty
Location: Lockport, Il
"Garbage water heaters"
2 Richmond (made by Rheem) water heaters were replaced within 18 months, their product is a piece of garbage and Rheem does not back their product with an honest warranty... It will cost you more if you want the warranty to start on the new installation date. Otherwise, they will reimburse you but the warranty reverts back to the installation date of the previous one that malfunctioned. In other words, Rheem does not trust that their product will work properly for 6 years or the warranty would not be an issue! Never again will I purchase a Rheem product. Their customer service is the worst! Very unprofessional.
Date created: 2016-11-23
Name: D Doctor
Location: Warsaw IN
Have had installed for 1 year now. Has worked with no problems. Fast water temp recovery. Very stable water temp when full flow in shower. Great on energy savings over conventional water heater. Recommend this water heater.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.