Richmond 6 Year Gas Water Heater
Updated: Sep 19, 2018Write a review
Read more about Richmond Water Heaters | 6 Year Gas Warranty
Overview of the 6 Year Gas
The Richmond 6 Year Gas water heater has an energy factor of up to .62 and is available in short and tall models. Its low NOx burner is designed for low emissions, and a magnesium anode rod uses a special resistor to protect against rust. It has a factory-installed temperature and pressure relief valve and a Piezo ignition system. The tank features a specially formulated glass lining to protect against corrosion and rigid foam insulation which reduces standby losses, and all models are certified for applications up to 6,000 feet above sea level.
Date created: 2018-09-19
Name: Terry Morelli
"Another Richmond POS"
I feel it necessary to try and protect the next poor sap out there who buys a Richmond to save money. Don't do it or you will be in the same boat as us! 6 years, 2 months and it's shot, not fixable, just shot. 86% of people are not happy? It should be 100% I sure hope this isn't American made! It's an insult to our country for these people to make this garbage. Stay away, stay away --- stay away from Richmond.
Date created: 2018-09-04
Name: Toni Gilson
Location: Elk Run Heights, IA
"Very crappy tech service"
Customer service lies to its customers about their techs. They are not in our area.
Date created: 2018-08-14
Name: J. Bunting
Location: Champaign, IL
Bought my house in '94 and installed a new hot water heater. No problem. It went out in February 2016. Replaced it with a Richmond 6G40-36F3 40 gal. gas and the bloody thing is already finished. Menards and Richmond won't do a thing. I got tired of being on hold with the Richmond people. I think Menards and any other store like it should really think about who they do business with and whose products they sell. as it does reflect on them as well.
Date created: 2018-05-22
Name: R Foege
Location: Naperville, IL
"Fine so far, many of these reviews are scary!"
Bought at Menards and installed it myself (I am very capable). Installed November 2016 and it still works perfectly May 2018. I see no reason so far why it wouldn't last at least as long as warranty period. If it doesn't, hopefully I will have better luck with their customer service than many reviewers relate here.
Date created: 2018-03-30
Name: michael e gebert
New #1 lasted 3 years 4 months, full replacement - my removal, install, - return and pick up, told warranty dates back to first purchase date , 2nd heater 4 years 3 months, these heaters are total garbage, with plumber here.
Date created: 2018-02-13
"Very much unsatisfied"
No help, want me to find someone to replace a part on a brand new water heater, Ken's who sold want to take it back without Richmond OK, meantime, no hot water for 36 hours.
Date created: 2018-01-31
Name: LEO D MARTIN
"Bad news from the start"
The unit leaked when the plumber installed it. The plumber was able to repair it but it took extra time and cost an additional $125. I have been trying to get the cost of the repair returned to me under the warranty and have been unsuccessful. One letter response requested proof of payment to the plumber which I sent to them. It has been about two months and another letter to them with no response from the Rheem company. They have stonewalled it. Their warranty is worthless. Pass on this company. Buy your water heater from the plumber. I bought the water heater from Menards.
Date created: 2018-01-25
Name: Kurt w
Location: Findlay, OH
I had a AO Smith put in 40 gal pro max cost 1.125$ it lasted 8 years and turned into a piece of shió looked into a new AO smith and they said price increase it would cost 1.850 for 40 gal pro max I said shove it went to Menards got a 40 gal Richmond out the door including fittings 423$ to my son and me 2.5 houses to remove piece of junk Smith and install new tank never ever will I buy AO Smith again
Date created: 2017-11-10
Name: Mike G.
Location: Joliet, IL
"Leaked after 4 years"
Got the unit installed new in 2013 - makes hot water well - but it started leaking after 4 years - $500 to get a replacement installed. I understand water heaters don't last forever - but this will be my last Richmond. I guess you should expect more for a unit that is a $500 bucks at Home Depot.
Date created: 2017-10-10
Name: C. Denning
Location: Aberdeen, SD
Mfg. Date: April 2011 replaced again on October 9, 2017 6 Year warranty. Technology is a great thing when used properly. But when used to take the public to the cleaners it really sucks. To be able to make a product last just past the warranty time and is not right. Then I see many don't even last that long with little or no customer care. Very bad product. Do not buy.
Date created: 2017-08-18
"Richmond water heater"
Thanks to all of the reviewers that posted. Recently my water heater started leaking badly, an older Richmond - over 20 years old installed just before I purchased the house. It worked ok but the water never got very hot, it sufficient for my needs. It was serviced once for a common faulty dip tube no charge to me, this may have extended it's life a little. So now it is time to shop for a new heater and I notice Menards does not have reviews for these Richmonds. Hmm wonder why. Home Depot and Lowes does include reviews so I think I will make a selection from one of these stores and hopefully avoid the buyers remorse. Thanks to all of the reviewers, your comments are very helpful.
Date created: 2017-04-25
Name: Don S
Location: Watertown, WI
Installed Richmond / Rheem water heater and it was dead out of the box. Note that the former water heater starting leaking after only 7 years hence replacement. I called warranty department, after a run around they set up a warranty call. The place is a small shop 50 miles away from me and they say they won't send someone until next week. Don't buy Rheem or Richmond branded products.
Date created: 2016-12-30
Name: Greg w.
This unit made 6 months before a sensor failed. A week of cold showers, because parts are hard to get. The warranty isn't worth the paper it is written on. No other water heater that I have ever owned, has had this stupid sensor on it. I will never buy any of their products again.
Date created: 2016-08-06
Name: J Meachum
Location: Indianapolis, IN
"Igniter failed trying to start it the very first time"
It was sparking at first but did not work long enough to get the pilot lit. I salvaged the ignitor off of my old water heater and rigged it up in place of the new one to get it lit. I was not willing to rip it back out and start all over with a new water heater.
Date created: 2016-01-19
Name: L Horseman
Location: Sparkman, AR
I have a 30 gallon LP Gas Richmond hot water tank. It has a 6-year warranty on the tank. After 2 years of perfect service the tank sprang a leak in the vent tube. I called Richmond and they agreed the tank was under warranty and they would replace it. I would have to return the damaged unit but at no cost to me. Problem: The dealer I bought from went out of business. Richmond could not tell me where to find another one. Said my plumber would know if he was a professional. He is and he doesn't. We live in a rural area without lots of options. He has contacted every plumbing supply company he knows of in our area and can't get any help dealing with the issue. Problem: I call Richmond again since the plumber hit a dead end and said he felt Richmond was giving him the run around. I just get put on hold and never get anyone to answer after being put on hold. Customer service could not tell me where I could find a dealer in my area. Bottom line: The warranty is as worthless as the tank it is printed on. I have had no hot water for five months now. I get the feeling they think if they stall enough I will go away. They are right. But not before I warn anyone reading this not to buy Richmond products. When they work they are great. But if you have a problem with one be aware that Richmond will not stand behind their product or honor their warranty. I will find a new tank but it will not be with this company.
Date created: 2016-01-03
Bought a brand new water heater. Completely destroyed, top, bottom, side and top fixtures.
Date created: 2015-08-07
Location: Green Bay, WI
Having a bad experience with these Richmond gas water heaters. The gas valves fail at or near the warranty. Specifically, the standing pilot fails intermittently, causing repeated call backs until it is assessed that the gas control valve is bad. Parts are very expensive. Bad deal.
Date created: 2015-05-16
Name: Disgruntled Customer
Location: Northwest AR
"Control valve defective after six months"
We had a new Richmond water heater installed less than six months ago. It stopped working tonight, so I got out the paperwork and called the company that sold and installed the heater. It was around 8:30 on a Saturday night. The man who answered didn't say anything other than hello, so I asked if I had reached Economic Plumbing. He mumbled something, so I started to explain that the hot water heater we had bought from him had stopped working and asked if he provided warranty service. He immediately started yelling that he didn't sell us a hot water heater, that he only installed them. I explained that we had paid his company in full for both the water heater and the installation, and he once again started yelling that he didn't sell the heaters and that I had to take up any warranty with Maverick Supply, who he claimed sold me the water heater despite the fact I had received only one bill, and it was from his company for the materials and installation. He then said he only warranted the install and that he could only sell me another water heater and that I would have to contact the dealer or the manufacturer. So, I've got no hot water for a couple of days until the supply company opens on Monday.
Other 6 Year Gas Reviews
Among the very few comments regarding the 6 Year Gas unit is a post on dslreports.com asking for opinions on it versus an A.O. Smith water heater. A couple of people responded that they would choose the Richmond unit.
The warranty for the Richmond 6 Year Gas water heater is comprised of the following:
- 6-year tank warranty
- 6-year parts warranty