Consumer Reviews of Rheem water heaters
Read more about Rheem water heaters
Reviews by Series
- Electric Tankless (5 reviews)
- Marathon (4 reviews)
- Performance (24 reviews)
- Performance Platinum (18 reviews)
- Performance Plus (17 reviews)
- Power Vent (8 reviews)
- Professional (6 reviews)
- Professional Classic (4 reviews)
- Professional Prestige (4 reviews)
Date created: 2014-05-17
Location: Independence mo
"Rip off company"
Buy a new water heater from home depot and after one month the water heater pilot light won't stay lit. Because I had disconnected the water heater over the weekend and bought a Whirlpool and had it installed Rheem refused to issue me a return authorization number. They said that by disconnecting it I voided the warranty. Well, they should try and live with a pregnant woman who doesn't have hot water. They sold me a faulty unit and then refused to take it back or allow me to exchange it for a different one. In my opinion Rheem is as about as scandalous as they come.
Date created: 2014-04-29
Name: K. Ross
Location: Mount Juliet, TN
"Rheem Electric Hot Water Heater Defective"
I purchased this Rheem Electric Hot heater new and it came with a bad heating element. My service person tested the unit with his meter and was able to tell immediately that the heating element had no OHMNs which meant the heating element was not working. Rheem standard policy is they will not replace a new defective unit however they would send me the part and then I could have my service man fix the brand new unit. I was also informed they have no customer service department and obviously Rheem has no concerns for product quality or customer satisfaction. I will never personally buy another Rheem product.
Date created: 2013-05-25
Name: Mike Montgomery
Location: Fort Worth, tx
"Electronics Failed While Still Under Warranty! Heat Exchanger Failed, Just Out of 5 Year Warranty!!"
Changed to tankless water heating expecting considerable long range savings. Rheem heat exchanger was warranted for 5 years. The heat exchanger failed at 5 years and a few months. The heat exchanger is not warranted and not even replaceable. Unit is total loss at 5 years. Simple electric water heater would in long run be cheaper than the expensive on demand Rheem, Ruud, Commercial on demand. Would not use this brand again. Bosch heater I have can replace the exchanger.
Date created: 2013-01-19
Name: Bob Higgins
Location: Granada Hills, CA
"GE Ultra Low NOx Ge"
Brought this hot water heater back in 2009, replaced thermo-coupler 3 times. Called technical support 4 days, first day technition said to get up on the roof and check for a birds nest in the vent pipe! 3Rd day called and asked to speak to supervisor she put me on hold for 28 minutes. It's a matter of wearing you down and not living up to the warranty! I will never buy another ge product!!!!!! My father swore by ge, I don't know what happened.
Date created: 2012-12-06
Name: Christina Edwards
Location: Hartford CT
I have had a brand new Rheem hot water heater for only two years and it needs service already. Two years? Are you freaking kidding me? I have no hot water at all. According to the manufacturer it is the ignitor. Oh and you are lucky if you can get in touch with the manufacturer. I would never purchase this brand again.
Date created: 2012-08-13
Location: Bridgewater, NJ
"Rheem, a great water heater for your condominum"
In our condominium, we have a Rheem hot water heater and we have loved it for the past 2 years we have owned our home. We have owned the hot water heater for well over 2 years and have not had one issue with it so far. The best part about it is that we can easily take hot showers right after one another and still have enough hot water left to do dishes and or use the dishwasher without any issues whatsoever. Our neighbors have another brand and have had nothing but issues replacing minor parts just in order to be able to have hot water! We love our Rheem so much that we have recommended it to this neighbor along with anyone else we run into that has ever had an issue with their poorly made hot water heater. There really isn't anything we dislike about it and so far our Rheem has been nothing but a great experience and we always have hot water when we need it!
Date created: 2012-05-11
Location: Griffin, Georgia
"A Dependable Water Heater"
Our Rheem water heater was installed in our house when our house was built in 2002. It is now almost ten years old. Our water heater has never failed us. It is powered by natural gas. It is properly sized for our family. We never run out of hot water even when the dishwasher and washing machine are running with both showers being used. In a household of three adults and three children, this probably happens often. I have never heard a "cold water" complaint. The only thing I can think of to dislike about it is that the temperature knob comes off easily. It is located in our utility room in a tight space. As we move around to do our tasks in the utility room, we sometimes knock the knob off. It goes back on very easily. I have repaired and replaced many water heaters as a maintenance technician. Many were less than ten years old. I have never had to make any repairs on this water heater. After ten years of unfailing service, I will never have any other brand of water heater.
Date created: 2012-01-15
Location: New York, NY
"Fantastic Rheem Water Heater"
Several years ago I purchased a vacation property in upstate NY. The home needed to be restored, and as such, one of the projects I undertook was installing a brand new hot water heater in the basement. I searched around at local stores for a bit before decided on the Rheem RTE13 model. I purchased and installed the heater about 6 years ago and to this day, I have not had one single isssue or problem with it. It has worked continuously since the day I purchased it. I would certainly recommend Rheem as a brand for anybody who is in the market for a new hot water heater. It's a great appliance and will not disappoint you or let you down. Like I said, I've had to do zero repairs or maintenance on it in a 6 year span of time. You can't argue with numbers like those.
Date created: 2011-12-23
Location: Sacramento, CA
"I never thought that I would be so excited about my new water heater. It has made every evening better for me."
Something interesting happened to me the other day. I was talking to a coworker of mine telling her about my new hot water heater. She interrupted me and told me I was way too excited over a water heater. It occurred that she may be right, but let me explain. I had the unfortunate experience of my old water heater breaking on me. I called the plumber I usually use and he came right out and told me he would have it taken care of that same day. He left to gather supplies and returned with a helper, a truck full of tools, and my new Rheem 21DV40N water heater. Up until this point I would run out of hot water in the shower if the dish washer was running. That is now a thing of the past. The new water heater, although the same size, is rated at nearly double the BTU's of my old one. The hot water replenishes itself more rapidly than I can use it. What a change my Rheem 21DV40N has made. I only wish I had upgraded sooner.
Date created: 2011-12-20
Location: South Bend, IN
"Basic water heater does fine job"
We've had this water heater for about nine years now. It heats the water as hot as a person could possibly want it. We've never had a problem at all with the unit itself. There was one instance where there was a problem with the venting but it was unrelated to the actual unit. The water heater is about average efficiency, actually slightly higher than average, as far as energy usage and cost to operate. On the unit itself, it claims to be self-cleaning. That may be so but nonetheless, there is considerable lime buildup in the bottom of ours from running it some years on well water without a water softener. So I would not recommend running it with hard water and no softener or equivalent. Of course, you shouldn't do that with ANY water softener. Anyhow, we were beginning to have problems with lime buildup in the unit until we got an electronic salt-less softener system and that broke up the lime and the problems ceased. Overall, I would say this is a very good water heater. The drain valve which is used to flush or drain the unit is sturdy, easy to turn with a screwdriver, and does not leak. The manufacturer recommends using it once a month to drain a liter or two of water out of the bottom. I see no reason that we wouldn't buy this brand again. There is no indication of any problem with the unit and I expect it to go another ten years without incident.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.