Consumer Reviews of Rheem water heaters
Read more about Rheem water heaters
Reviews by Series
- EcoSense (4 reviews)
- Electric Tankless (4 reviews)
- Marathon (4 reviews)
- Performance (24 reviews)
- Performance Platinum (18 reviews)
- Performance Plus (18 reviews)
- Power Vent (8 reviews)
- Professional (7 reviews)
- Professional Classic (5 reviews)
- Professional Prestige (4 reviews)
Date created: 2018-02-06
Name: John Ursoleo
Location: Los Osos, CA
"Do Not Buy Rheem"
I thought I was getting a good product. But just after a year it failed and needed a new pilot assembly. Tech Support will leave you on hold for an hour with no option for a call-back. They promised to ship the part next-day air but failed to provide any tracking number. Part did not arrive, so another call and another long, long wait. Again they promised to ship the part, and again no tracking # arrived, and no part arrived. This cycle occurred 3 times until I finally got a tracking number. So far Fedex does not recognise it as a good number. I am about ready to rip out an almost new water heater and replace with a different brand. After 5 days without hot water, and no defined end in sight -- I recommend that you buy a different product.
Date created: 2018-01-20
Name: Laura Saulnier
Location: VIctoria B.C.
"Rheem Water heater gives no hot water"
We built a house in 2014. We did a lot of research in regards to getting a hot water tank that would service a family of 5 without running out of hot water. We are on our second Rheem hot water tank and sick of complaining to our plumber about the lack of hot water. I have a beautiful soaker tub in our en suite and have never used it due to the fact that we have minimal hot water. Every morning I get in the shower at 3 am as I work at 5, nobody has used hot water since the night before and I have to let it run for a couple minutes just to get warm water let alone hot. I'm tired of complaining and just want hot water. This is the worst hot water heating we have ever experienced.
Date created: 2017-12-31
"Lasted 30 days"
We built. Best house and didnt specify a brand. We ended up with a Rheem water heater. After 30 days of use, no hot water. I called the plumber that installed the unit late at night. We trouble shot the unit based on the code it was giving. Bottom line is, faulty pilot/gas control unit. It sounds like it is going to blow apart when it ignites and then it stops burning gas. Unfortunately it broke Saturday night 12/30. Because of the holiday, we will be without hot water for an undetermined amount of time. I have read post after post of poor quality and terrible customer service by Rheem. I wish I would have researched them more before it was installed. My last house had a different brand that was 12 years old. It was still working when we moved out.
Date created: 2017-12-20
Name: gerald sherman
Location: Renfrew, PA
I have replaced 3 Rheem water heaters in 2 years. The first on leaked after 2 months. The 2nd leaked after 8 months. The 3rd leaked after 4 months. They all leaked from inside to outside. I keep getting the same model and brand because they are replaced for free.
Date created: 2017-11-23
Name: Susan Norrad
Location: Omemee, Ontario Canada
"Hot Water Tank"
Still waiting to hear back from Rheem..was without hot water for over a month even though a new tank had been installed. Would not replace new defected tank, wanted my installer to repair it, which still didn't work. After over a month of trying to repair tank, finally approved to replace it. I am a senior, payed my installer way more than needed, just to get some hot water and some customer service. Will be going to the papers, consumer affairs and the better business bureau on this if not resolved for undue hardship and unnecessary cost for repairs.
Date created: 2017-11-01
Name: Ted Panos
Location: Calgary, AB
"Do not buy a power vent unit"
Do not buy a power vent unit to be installed in an older home they are to sensitive to variations in surround air to operate without problems
Date created: 2017-09-28
Name: Eugene Horhut
Location: Pittsburgh, PA
"Rheem Water Heaters"
Rheem water heaters are junk! The last one I had lasted only 4 yrs. I replaced that one with one that sprung a leak at the base(not repairable) It was barely 2 yrs old. It was obviously defective and it cost me $300 to install a new one. The company refused to reimburse me. I will never buy any Rheem products again. They're garbage!
Date created: 2017-05-25
Location: Monrovia, CA
"YOU'LL BE SORRY"
Listen dear costumer, I’ve a story to tell, About Rheem heaters The do not work well. They spit, and the sputter, Then give a loud Boom, And like a big bomb, Will shake the whole room. You will think it’s an earthquake With a magnitude “5”, And the wonder of wonders If you’re still alive. You would think that the company Would do something about it, But they said they were sorry… ((But I really doubt it.)) I was on the phone For an hour or two, With none of them knowing What they should do. They don’t stand by their product. Their service is poor. They as much as told me, “Take a hike to the door”. You’ll be sorry, my friend, If a Rheem you do buy. Don’t come and complain On my shoulder to cry. Rheem water heater purchased 5/17/15 Barbara
Date created: 2017-04-21
"Reliable and effective"
38 gallon, natural gas for a family of four. We set it at 130f. Enough for several consecutive showers - if one waits 15 minutes between. Otherwise, 1 1/2 back-to-back showers. Installed 11/28/2010. Six year parts warranty. Thermocoupler went out 4/20/17 (6 1/2 years) and was replaced for $75. Piezo starter went out same day - not replaced.
Date created: 2017-03-31
Name: Gilbert Dufour
Location: Toronto, Canada
"NOT THE BEST IF YOU WANT FAST HOT WATER"
If you are thinking getting a tankless water tank, then think about it, if it can take up to 75 second to get hot water, and you do not have a recirculation loop in your house, then forget it. The Rheem does not have a buffer tank in the unit. You will have to get install a recirculation bump and a mini water tank beside to keep a certain quantity of hot water to be use until the tank warm up the rest of the water you need. BUT IF YOU GO FOR NEVIEN NPE SERIES YOU WILL NEED JUST THE RECIRCULATION LOOP THAT BRAND HAVE THE BUFFER TANK INSIDE THE UNIT AND YOU HAVE AN APP TO CHANGE. THE TEMPERATURE OF THE WATER FROM ANY WHERE IN YOUR HOUSE. IF I KNEW THAT I WOULD GO FOR THAT ONE AND THE PRICE IS LESS THEN RHEEM AND BETTER GUARANTY. DO NOT TRUST ANY SELLS REPRESENTATIVE WHO COME TO YOUR HOME DO YOU RESEARCH BEFORE YOU GO FOR ANY TANKLESS WATER TANK. AND KNOW YOUR HOUSE PLUMBING.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.