Rheem Performance Platinum Water Heater
Updated: Aug 16, 2016Write a review
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Overview of the Performance Platinum
The Rheem Performance Platinum water heater is available in both gas and electric models. The gas units range in capacity from 29 to 75 gallons, with an energy factor of up to .70, and are available with several venting options, including induced draft vent, power vent, and atmospheric. Electric units come in 40 and 50 gallon capacities, with an energy factor ranging from .95 to 2.45 for the Performance Platinum Hybrid Heat Pump. The Performance Platinum uses a premium grade anode rod for long-lasting protection against corrosion. A temperature and pressure relief valve and enhanced flow brass drain valve are also included with the unit.
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Date created: 2016-08-16
"Be aware of recalls"
My Rheem water heater was broken in the middle of the hot and humid summer. There was a burning mark on the electrical unit on the top cover of the water heater. Called Rheem and found out that there was a recall that the defect caused an overheat. The customer service told me they did not have technicians in my area (Connecticut), so I was on my own to look for a technician to fix the water heater. Desperate to get the water heater fixed as there is no hot water in my house and my 5- and 7-year-old children had to take cold showers every day, I found a retired technician to get the problem fixed and paid him cash as he asked. In Rheem's reimbursement email, it states "if paid by cash, please be sure to provide phone number of technician so we can confirm payment with them." I emailed back the reimbursement request form with the technician's name, phone, recall installation done and the amount he charged me on form page attached. A few days later, I received an email asking for a letter head invoice from the technician's company. Called the customer services, explained the situation. But they were going on a spinning wheel asking for the letter head invoice. I escalated the request to their higher management, still got the same answer. Finally I gave up on the reimbursement request, for it's not worth my time and trouble to going through it. I just paid for it myself. By the way, the payment amount is below Rheem's allowance for the recall installation. So here is what I have experienced with Rheem and its product. Be aware!
Date created: 2016-07-24
Location: Port Orange, FL
"Unhappy with Rheem"
Got a Platinum Plus electric water heater from Home Depot and after 7 months it started super heating the water. I replaced the element and it worked for a while and then same thing started happening again -- super heating water. Not long after I got a recall letter From Rheem for the same exact problem. Came to find out there were actual fires from this problem. So I called the recall line and didn't get anywhere. Finally called Rheem technical and talked to a rep who wanted to blame every problem on me, I thought him to be extremely rude. Brought the water heater back to Home Depot who graciously gave me my money back. 5 stars to Home Depot for customer service. Rheem will not ever get any more of my money.
Date created: 2016-06-24
Name: E Scott
Location: Collinsville, OK
I read all the reports and decided on the Rheem Performance Platinum electric hot water heater via Home Depot. Reportedly it is more efficient and has a longer warranty than the next lower basic model. Plumber installed it, but had to have an electrician complete the electrical hookup. Sadly, the fancy control panel caught on fire in the first 20 minutes. Rheem is sending me back to Home Depot to switch it out. Wish me luck!
Date created: 2016-05-23
Location: Kansas City Missouri
"Economic and Very Efficient."
I have owned this water heater for about 4 months. I had it installed professionally from a big box retailer and paid around $500. The new water heater replaced an old one which had been in the house for about 10 years. Almost overnight I noticed the difference in capabilities and efficiency. I used to have to wait almost 3-4 minutes for the water get warm when I showered and now with this new unit my problems have been solved. I have had absolutely no issues with this water heater. It has been overall very good so far. Based on the performance of this water heater so far I would recommend it to a friend. I currently have 3 people in my household and it seems to perform very well for the size.
Date created: 2016-05-20
Location: Portland, Oregon
"Performance Platinum 50 Gal. Short 12 Year 40,000 BTU ENERGY STAR Natural Gas Water Heater"
I've owned it for a couple months now. It's amazing. I haven't had any trouble yet. I would run out of hot water fairly quickly but not anymore. The only disappointing thing is the WiFi. It confusing and not easy at all. Other than that I haven't had any problems and would definitely recommend it.
Date created: 2016-02-02
Name: Sid Ponder
Location: Mobile, AL
"Beware of warranty verification program"
I was in our local Habitat for Humanity (HH) restore and noticed they had about 30 Rheem gas water heaters with a few scratches and dents on each one, all tall models from 29 to 50 gallons. I inquired about them and was told they were purchased from Home Depot. I asked about the warranty and they said I had to call Rheem for that. I took down the model and serial # on a 29 gallon, went home did some research and called Rheem to verify the manufacturer's warranty. I explained to them about Habitat for Humanity, the lady looked up the number and told me that it was covered by a 6 year parts and tank and 1 year labor warranty. I said that was great and that I was thinking about getting the 40 gallon instead and asked would it be covered also, she said it should be but call back when I got the serial #. I went to our local Home Depot to see if Habitat for Humanity purchased the water heaters from them. The manager said they did not come from his store. I asked about the warranty and he said they would be covered by Rheem but Home Depot adds additional time for in home labor and that would not be covered. I went back to Rheem picked out a 40 gallon, called Rheem back gave them the serial number to verify the warranty, I told the lady the entire story again (it was a different person) and she told me it was covered by a 12 year parts and tank and 1 year labor warranty. She did some checking and told me they were purchased from a Home Depot in Pennsylvania, and they were indeed covered by the Rheem manufacturer's warranty. I bought the water heater and asked the store manager if they had the jacket cover and was told no. When I got home I called Rheem again and inquired about the jacket cover and draft hood, which was also missing, and was told that the warranty covered those parts. She said she would ship them to me and then got the ship to info. She told me I should receive them in 3-5 days. On the 6th business day I called Rheem again to inquire about the parts since I had not received them. I was told they had no record of any parts shipment. I gave them the exact time and date of my call when the lady took my shipping data, I was told they had no record of my calls. I was transferred to tech department and spoke with Marie, told her the entire story and was then transferred to Adrian, told the entire story to him, he said they have no record of any parts shipment and transferred me to the parts department. I spoke with Helen, she managed to look up the part numbers and said she would ship them, then asked how I was going to pay for them. I told her that I was told they were covered under they warranty. She said they couldn't be since the water heater was not covered under warranty since they were scratched and dented. I told her that I was told on 3 different occasions, by customer service and the warranty department, that the water heater was covered. She basically said they didn't know what they were talking about. I had already reworked my water lines to accommodate this water heater. I was very fortunate that Habitat for Humanity took back the water heater, since I had not installed it because I was waiting for the parts, and refunded my money. If you use the warranty verification program, don't just take their word that it is covered, get it in writing, I wish I would have. An absolutely terrible experience. Rheem must be a totally disorganized company or they are less than honorable.
Date created: 2015-12-11
"Water heater review"
I have owned my water heater for about one year now. I love how the water in both bathrooms and sinks are not influenced by one another. My previous water heater would take a while to get hot then lose the heat very quickly and be nonexistent if more than one person was using hot water. This makes taking showers much more enjoyable. It is very important that the water heater is powerful enough to supply a household with hot water. I dislike that you cannot set it at a heat that is not scalding without that much difficulty. It is either super hot or not that hot, the in between is kind of lacking. I would most definitely recommend and buy this product again. It has worked without any problems and when there are any repairs needed to be done regarding plumbing I face no heating issues when turned back on.
Date created: 2015-10-30
Location: mercedes, tx
"Why I like My Water Heater"
I have owned this water heater for about a year now after I replaced an old unit that had started leaking. The installation was simple and didn't take very long. I really like it because even with a family of 5 there is always hot water when I have to take a shower and even when we have guests over we haven't run into any problems. For the amount of time I have had the product I have been very satisfied with it and so far have nothing that I dislike about it.
Date created: 2015-10-09
Location: Fort Worth, Tx
"Exceptional Rheem Water Heater!"
My husband and I have a Rheem water heater, and my oh my is it beyond amazing! When we purchased the home we live in we had a Kenmore water heater in there and it would work, but the hot water was short lived and the heater was so old it was frightening. We googled online for many different types of heaters, and came across nothing but exceptional reviews for the Rheem heater. We went to our local Home Depot and purchased it, I was surprised at how inexpensive it was for such amazing quality. I have 3 children that live with me as well, and we never run out of hot water. The only issue we had with the heater was that the fitting didn't flush with our old model, but that was minor and my husband fixed it in a snap. I recommend it to all.
Date created: 2015-09-24
Location: Long Beach, CA
"Rheem 50 gallon gas water heater review"
I've owned my current water heater for close to one year. I purchased this water heater from our local Home Depot. Installation was easy and seamless and didn't take more than three to four hours. It was installed during last winter so we were immediately able to try the heater. The heater is efficient, works great, and is the perfect size. Provides all the hot water my family or guests need. There is nothing I dislike about it since it hasn't given me any problems. Since installation I have not needed any repairs. I would definitely purchase this again if I had to, and from the same store since we received the best customer service. I have already recommended this product to all my family and friends & will continue to do so in the future. I also received a great deal on the water heater, making the purchase even more worthwhile. So far the water heater has been great, and we are very satisfied. We'll just have to wait and see how it does with longevity.
Date created: 2015-09-04
Location: Menifee, CA
"Great Hot Water Heater"
For the past 6 months I've had the hottest water imaginable. This is an amazing hot water heater that supplies a consistent amount of hot water in a flash. It doesn't take long for the tank to heat up so you don't have to wait long if you have a power outage. It's also super easy to install. As a homeowner, we installed this ourselves. It's also compatible with the WiFi module that allows you to set your heater from your phone. It alerts you of a leak and everything. It comes with a super long warranty so I'm not worried if something happens to the heater that we'd have to delve out a whole lot for a new one. I would definitely recommend this heater to someone looking for a new one. It's energy efficient too, and one of the perks of getting this heater was that our energy department offered a $100 rebate.
Date created: 2015-08-09
Location: Union City, CA
"Bad water heater"
Purchased a Performance Platinum water heater from Home Depot and it doesn't ignite the burner. This unit requires an electrical outlet nearby. Tried everything to ignite it. Wasted the whole day. Don't buy a Rheem water heater. I went to Lowe's and bought a Whirlpool and it is less expensive and made in the USA.
Date created: 2015-01-22
Name: Sean Williamson
Location: Mission Viejo, CA
"Rheem is horrible!"
I bought the Rheem Performance Platinum from Home Depot on 6-28-14. It was sold by Home Depot, and it had a really good warranty. 6 months later, and an untold number of cold showers later, I hate it. Rheem has sent me two new sensors. I have complained to them no less than 5 times about their product. I want to take it back, but Home Depot will not accept it without an authorization number. Rheem won't give me a number, and instead will now (again after 5 complaints) be sending out a tech. Per Mike at Rheem, the fact that I am dissatisfied with the product and its non-performance is not good enough for a return. It doesn't consistently work. I have taken two cold showers just this week. Every night, I have to go outside and make sure the water heater is not blinking 7 times to ensure my best chances of having hot water in the morning.
Other Performance Platinum Reviews
There is a post from a homeowner on thetankatwaterheaterrescue.com stating that the anode rod on his Performance Platinum failed after 3 months, the rod was replaced and all is well so far. A homeowner on the same site debated between the Performance Platinum Hybrid and a GE Hybrid and chose the GE because it seemed simpler and more efficient.
Performance Platinum Warranty
The warranty for the Rheem Performance Platinum water heater is comprised of the following:
- 12-year tank warranty
- 12-year parts warranty
- 3-year full in-home labor warranty