Whirlpool Water Heaters

Installed first water heater from Lowes around 4 years ago. Two years later the water heater started to combust outside of the tank. Would also shoot flames from the gas jet. I called the 800 number which connected me to American water heater. They gave me an "RA" number for a new heater. I am now having the same problem again. Very dangerous water heater. Stay away. I also had the same problem at a friend's house. He installed the same unit and it too started exploding with exterior flames. He called the fire department who red tagged the unit.

Purchased the water heater at Lowes 3 years ago and already we have had to replace the gas valve Twice! With the house full of company this weekend we are scrambling to make it work. Each time it breaks its another $100. +. Very irritated! I thought Whirlpool was a quality product! Ugh!

Bought a Whirlpool 50 gallon gas water heater from Lowes. Took it home and opened it and found it damaged. My installer told me to be leery of the brand due to numerous problems he had after installing them in rental properties. Told me he had problems with the ignition system. I returned the water heater and told the manager of Lowes of my installer's concerns. He assured me that the problems had been fixed and I took another. It was installed and the pilot light would not stay lit. Calls to the tech center failed to rectify the problem. Had to take it back out and was given a full refund. Do not buy. There was another at the service desk when I took the 2nd one back, piece of junk, shame on you Whirlpool!

I bought this unit after the original unit in the house I purchased broke down. This unit is total junk….worst customer service and product experience I've ever experienced since being a home owner. The first replacement unit never produced hot water. We contacted Whirlpool who, after several hours of phone calls and transfers, sent a Sears technician out to take a look. The technician verified that the electrical and plumbing components had been properly installed in addition to checking that the house electrical supply was sufficient, and it was. Turns out the unit had a faulty heating element. We drained and unhooked the unit and returned it to the store, where a replacement unit was received. We installed the 2nd new unit, which worked for 5 weeks. At this point hot water suddenly just stopped. We checked the unit and noticed that an electrical fire had started near the upper thermostat…the area that the manufacturer pre-wires. We shut the breaker to the unit off and had an electrician check all electrical components (both on the house again and the unit). The electrician verified that everything had been properly connected/installed…this time the unit had a faulty thermostat. After all the labor & money spent getting 2 units installed, uninstalled, drained…etc., Whirlpool refused to provide any type of restitution and stated that we would have to return the unit again and get a 3rd one. Unbelievable. I will never buy another Whirlpool product again. What a shame they've made of a brand name I once believed to be one of the best.

Quit working in about 1yr. Whirlpool was of no help at all.