State Water Heaters

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State Water Heater Overview

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Consumer Reviews of State

2.1

  • Very Satisfied
    21
  • Somewhat Satisfied
    5
  • Neutral
    2
  • Somewhat Unsatisfied
    3
  • Very Unsatisfied
    62
  • #17 of 51 Water Heaters
  • 27.96% of customers recommended

Reviews by Water Heater Series

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Corporate History

State Water Heaters was founded in 1946 by Herbert Lindahl, Sr. as a small business manufacturing coal and wood-burning stoves in a garage in Nashville, Tennessee. The company began making electric water heaters in 1948, followed by gas-fired units in 1954. In 1957 the company began making porcelainized glass-lined tanks, on which the basic design feature of tanks manufactured today are based. In 1979 State added a commercial water heater, the Sandblaster, to its inventory.

State Water Heaters became the world’s largest producer of water heaters in 1996; production averaged ten thousand pieces per day. In 2001, State Industries was acquired by A.O. Smith.

Product Lines

State offers both electric and gas options, as well as tankless water heaters. The Premier line of water heaters includes the Hybrid Electric Heat Pump Water Heater, which is twice as efficient as a standard electric water heater and Energy Star rated, and a High Efficiency Gas Water Heater, which provides 0.70 EF and is Energy Star qualified. State features a line of both condensing and non-condensing gas tankless water heaters, all of which are Energy Star qualified.

In addition, the company offers the State Premier Solar Water Heater System, which includes a water tank, solar collectors, pump station and mounting hardware. State also offers storage tanks, pump tanks and expansion tanks to correspond with its heaters.

State Industries also markets the Reliance brand of water heaters to big box home improvement stores.

Warranty

Residential electric water heaters carry tank and parts warranties that range from 6 years for Select models to 10 years for Premier series. Premier gas water heaters are warranted for 6 years for tank and parts. The On-Demand unit’s warranty covers replacement parts for 5 years and the heat exchanger for 12. Warranties are valid only for the original owner. The residential solar model has a 10-year solar collector, 6-year booster tank, 2-year pump station, and 1-year miscellaneous parts warranty.

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State Water Heater Reviews

Showing 1-5 of 91 reviews

"3 Failed In 5 Years"

1.0 rating
Very Unsatisfied

I had two water heaters professionally installed to specifications in my restaurant. My water is treated and they were well maintained in a good clean space and not over-worked. One failed in 2 years and was warrantied. The second failed in 4+ years, no warranty, leaking into the combustion chamber, no fix. The warrantied one failed in 2+ more years. Leaving into the chamber and not able to drain condensate. I spoke with State and was supposed to receive a follow-up call. No return call. I wrote a letter. No answer. I would never buy a State product again.

BobB

Kansas City, KS

"Do not buy a State Hot Water Heater"

1.0 rating
Very Unsatisfied

I had a plumber install 2 State Hot Water Heaters on 8/28/2014. One of them failed (started leaking from the bottom) and had to be replaced on 4/16/2018…3 years and 8 months after installation. The second one failed last week (the same thing…began leaking from the bottom…4 Years and 7 months after the initial install). Although the hot water heaters were under a 6 year warranty, the labor cost of installing them is not. I have now paid $1268 to have hot waters heaters replaced that in my opinion should still be working. I called the customer service number and after a lengthy hold, was told that they do not cover labor on their products. I explained that no way both of them should have failed that quickly (the plumber agrees) but that fell on deaf ears. State Hot Water Heaters do not stand behind their products!! When these fail…and they probably will way before the warranty is over…I Will not be putting another one in my home.

Carol Jones

Lenexa, S

"Unhappy"

1.0 rating
Very Unsatisfied

It's a piece of shit hot water tank don't even waste your time with it pilot light stays lit but main burners don't light call them to have to stay on hold 30 minutes then they still can't tell you what's wrong put it to the road went buy better name brand

Michael

Mamou

"Not pleased, won't stay lit"

2.0 rating
Somewhat Unsatisfied

Won't stay lit and it won't stay heating up.

George Russell Burris

New Mexico

"Water heaters suck"

1.0 rating
Very Unsatisfied

Do not buy their water heaters. My water heater rusted out in less than 2 years and they tell me it only had a 1 year warranty. But if I buy another one, it will have a 6 year warranty on it.

Dawn Couture

Arizona

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