Consumer Reviews of Noritz water heaters
Read more about Noritz water heaters
Date created: 2017-01-06
Name: C Pier
"Horrible unit, Horrible customer service"
My husband purchased a Noritz combi water heater boiler to upgrade from our regular separate water heater and boiler. It was the wrong decision. The unit is only 3 months old and the motherboard control panel has been replaced twice. We live in the Northeast US and winters are very cold. Whenever the temp drops below 35 the unit shuts down with a different error code. I regret spending thousands of dollars of this unit and installation. The customer service wait is 30 mins minimum which is a red flag. The call volume must be high because of the poor quality products. After 30 minute or more wait the customer service reps and supervisors do not take responsibility for the obvious manufacturer defects.
Date created: 2016-04-21
Name: Shahid Yusuf
Location: Mississauga, ON
I have an installed tankless water heater which came with the house when I purchased it from the previous owner. The unit was purchased and installed by the previous owner. Today, the unit developed a leak (perhaps from the heat exchanger unit). I called in to Noritz and was informed that though the unit was covered under warranty, this was under the previous owner's name. I, as a new owner of this property cannot avail this warranty. How sensible is that? Considering the repair costs involved I will probably need to buy another unit. Will I buy a Noritz? I don't think so.
Date created: 2015-07-14
Location: Mooresville, IN
I bought a Noritz tankless gas water heater. Of course, it was expensive, compared to tanked heaters. Overall I have been very pleased; I never run out of hot water. That being said, I too have now received the dreaded "error 14." Given the cost of the heater and the online boasts of product, life longevity, etc., this should not happen inside of 18 months, or 3-4 years, for that matter. Otherwise, it is not cost effective to buy the product. Very disappointed!
Date created: 2014-12-02
"Would not recommend!"
I purchased a Noritz tankless water heater in 2009. It worked fine until this week, when I got an "error code 14" and no hot water. Called Noritz and learned it was a thermal fuse. A thermal fuse is a 10-inch wire that runs around the heat exchanger. This is an $8.00 part. The problem is that the heating unit has to be fully gutted (taken apart) to wrap the thrermal fuse wire around the back of the heat exchanger! Noritz emailed me 16 pages of instructions on how to disassemble the unit. Bad design flaw with the Nortiz. The access panels could have been designed on both side of the housing unit to allow the installation of the thermal fuse wire. I understand a fuse is meant to blow for several reasons. What I don't understand is why they make it so difficult to change the fuse. Noritz boasts about the units being cost efficient compared to a hot water tank. How is it cost efficient if I purchased the unit for $1,400.00, not including installation, and five years later an $8.00 fuse blows that cost over $300.00 to install? Now the unit is costing my over $1,700.00. That is double the cost, at half the life span, of a conventional hot water heater. If I knew then what I know now, I would have not purchased the Noritz tankless water heater.
Date created: 2014-02-06
Name: D. Davis
Location: St. Louis, MO
Bought house with existing Noritz Tankless Water heater. Unit was seven years old, and missing relief valves to de-scale the unit. Mfg recommends annual de-scaling (flushing a lime-removal wash through the boiler), but does not have valves necessary to perform task.) Hired plumber to install required valves; lt cost $300. Two days later, valve sensors behaved erratically, and hot water stopped. Mfg recommended replacing sensors. Then, gas boiler fired erratically and hot water surged, stopping only when we were half-way through a shower. Mfg's advice was to completely disassemble heater, and clean or replace every part. Plumbing estimate: $2500. The Noritz tankless is too electronically- sensitive to be maintained by a homeowner. I am replacing it with a 50 gal, gas-fired hot water heater.
Date created: 2012-01-13
Location: Orange County, California
"Love My Nortiz Water Heater!"
I had my Noritz tankless water heater installed in my home 10 months ago. It has been fantastic. Before, I could not run a shower and the washing machine or dishwasher without the hot water running out. Now, I can have the washing machine, dishwasher, shower, and sink running at the same time, and I will continue to get hot water. The water heats up quickly and I no longer have to wait more than about 10 seconds for the water to get warm. As it is fairly new, I have not needed to get it repaired, but it seems to work well, and does what is supposed to do. Having it installed was a little difficult, as I had to have a venting pipe installed in my garage to vent the gas to the outside. However, after the initial installation, there have been no issues. I have recommended my water heater to everyone I know and I can't imagine going back to anything else.
Date created: 2011-12-14
Location: San Clemente, CA
"Tankless water heater great for busy home"
For our home with three children and heavy hot water use, we decided to switch to the Noritz NR98-SV tankless water heater in early 2011 after a tank water heater leak into our house. At a temperature of 120 C, the NR98-SV tankless heater flow rate is 7.5 gpm of hot water to mix with your cold water supply, which translates into being able to provide hot water to two showers, the washing machine and the dishwasher simultaneously. For daily use I have found that 120 degrees is too cold so I have dialed the NR98-SV water heater up to its maximum of 130 C and it is working fine. The NR98-SV water heater was installed in the garage, although it could have gone outside. The unit does make some noise when called upon to produce hot water, which can be heard in the house. Our dog barked at first, but the noise is muted and soon became part of the background. So far, there have been no repair issues (it's made in Japan) and the unit has performed well. The heater does require electricity, so there was no hot water during the blackout we just had. The cost of the unit and the installation together was $2700, vs. $1000 for a talk heater. Our gas bill has dropped from $50 per month to $20, and we also received a $150 energy credit rebate and will receive a tax credit of $150. Overall, the Noritz NR98-SV was worth the initial expense for the advantages of unlimited hot water, cheaper gas bills, and not having to worry about who gets to the shower first before all the hot water is gone! I would heartily recommend it for any house with a family.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.