Consumer Reviews of Navien water heaters
Read more about Navien water heaters
Reviews by Series
- NR (4 reviews)
Date created: 2017-10-13 Name: Michael Murphy
"Don't do it"
Please look elsewhere for your tankless. Unit I bought 5 years ago crapped out, local plumbing contractor worked with Navien techs for days. Navien kept making recommendations, and sending parts, the most expensive of which were at my expense. Finally they determined the unit was defective, and had to be replaced. When I contacted Navien due to the excessive hours, (and my money) put into this. Amanda Montiel and her tech, Eric, determined they had made "no mis-diagnosis" and all of this was normal process. Amanda kept blaming the issues on a "act of nature" One of their many guesses was a possible power surge. No one could ever confirm this, but it is possible, (although the issues started before a power outage). This gave her a "out", at least in her mind, and we were on to "we can't control lightning". Mistake after mistake, but no responsibility. Stay away !
Date created: 2016-02-21 Name: Ron D.
Location: Apalachicola, FL
I have had this unit for 18 months and am going to have it replaced with another brand. It has not operated properly since installation. I have spent over $1500 for servicing. Even though Navien has shipped parts for free the cost of constantly replacing them is out of hand. I would not recommend Navien under any circumstances.
Date created: 2015-12-09 Name: Susan Von
Location: New Jersey
"High labor costs"
It only lasted 2 years. Although unit was covered under warranty, we were stuck with a $1400.00 labor bill. We could have bought a 40 gallon hot water heater, had it installed, paid the difference in gas to run it and still come out ahead. No saving if Navien only lasts two years instead of the 15 years it is warranted for. Jury is still out but so far it's a hunk of junk.
Date created: 2015-05-14 Name: H. van der Sluis
Location: Fort Erie, Ontario
"Navien Tankless Heater"
Owned the tank for 15 months. To date there are no problems and I always have plenty of hot water. In the laundry room there is hot water within 5 seconds; in the shower, within 10 seconds. It never runs out. It has been totally unobtrusive in operation as well as completely reliable. I have used it in a commercial laundromat with great results over a three year period.
Date created: 2015-03-16 Name: Unhappy Canadian
Location: Vancouver, Canada
"6 repairs in 5 years! What could be worse?"
I like the unit itself - it is small (size of a suitcase/luggage) and relatively quiet. We had it installed in 2009. At that time it was top of the line, a brand new series model. It had all the features we wanted, including a small 0.5 gallon tank to reduce "sandwich" effect. So, overall it was way better in comparison to our huge old water tank. However, we had it repaired 6 times in 6 years. First it had a major issue in 2012, all fixed by a certified technician. Then 2 problems in 2013, then 1 in 2014 and now, in 2015, we had 2 parts failing simultaneously. Navien gives a 15 year heat exchanger warranty, but only 5 years on other parts. Therefore, this time we have to pay huge costs for parts + labour. Reliability is the major drawback of this product. I do not recommend it at all! Hate it.
Date created: 2014-06-30 Name: Lloyd Gilliam
Location: Bixby, OK
"Navien Cc-240(a)ng water heater"
Had this unit for less than 4 years. I've owned many homes and rental homes for the past 40 years. The Navien has given me more problems than all my other homes combined. It's been an awful experience. I could never recommend this unit.
Date created: 2012-11-14 Name: colin
"Takes over a minute to get hot water"
The thing is useless. Wastes a lot of water and takes 1:30 seconds to get hot water. They all tell me that is how long it takes.
Date created: 2012-04-09 Name: dave Deplumber
Years owned: 2
"Navien tankless heater"
I have a Navien np-210 tankless water heater. Works Great! Never run out of hot water! No problems. It has stainless steel heat exchangers, they are more resist to burn outs than a copper heat exchanger, because of poor water quality. 98% Eff. vents with plastic pipe too.
Date created: 2011-07-17 Name: B. Hemstad
Years owned: 1
I've had a Navien tankless water heater for less than one year. It has never fully operated correctly. We have had 3 major breakdowns since we purchased it. On this our latest breakdown, we were promised an overnight shipment of a new part -- It never came. We are now without hot water for the 4th day. I will never buy this brand again and I will advise all friends to not do the same.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.