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Richmond Water Heating Products

Updated: Sep 6, 2018
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The Richmond brand of gas and electric water heaters are manufactured by Rheem Manufacturing Company. They are produced for both residential and commercial use. Rheem is a subsidiary of The Paloma Group of Japan. The Paloma Group reported revenue of approximately $3.3 billion USD in 2017.

Corporate History

The Rheem Manufacturing Company began its operations in 1927, supplying packaging to petroleum companies; in the 1930's, it began building water heaters. The company subsequently bought Ruud Manufacturing in 1959, adding heating and cooling equipment to the business. Rheem acquired Raypak, which was a major manufacturer of copper tube boilers used in commercial hot water heating, in 1985.

Rheem became a subsidiary of Paloma Industries in Japan in 1988, and is headquartered in Atlanta, Georgia. Its manufacturing facilities are located across the southeast U.S., California, Canada, Mexico, and Australia. Consumers can purchase Richmond water heaters in many local hardware and home improvement stores.

Product Lines

Richmond water heaters come in a variety of sizes and styles for residential use and include several Energy Star rated products. Richmond offers tank-type, tankless and solar water heaters, as well as replacement parts and accessories. Richmond's 9 and 12-year gas and electric water heaters feature the EverKleen Self Cleaning System, which helps prevent sediment buildup. The Richmond Hybrid has 2.45 EF and is Energy Star rated.

The Richmond line includes mid-efficiency and high-efficiency tankless water heaters for residential use. The tankless water heaters are about one-third the size of traditional water heaters, and an EZ-Link Cable can connect two tankless units to operate as one.

Commercial Richmond products include heavy and light-duty water heaters, electric storage tanks, and boosters for water heaters. 

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Contacting Richmond

Richmond Water Heaters
1100 Abernathy Road, Suite 1700
Atlanta, GA 30328

Phone: 800-621-5622


Customers can choose warranty options at the time of purchase. Residential models are available with six, nine, and twelve year tank and parts warranties. Encore tankless gas units and the Hybrid heat pump electric also include a 1-year labor warranty. The Marathon models carry a lifetime tank and 6-year parts warranty. The commercial electric water heaters have a three-year limited warranty and the storage tank has a five-year guarantee.

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