Consumer Reviews of Bradford-White water heaters
Read more about Bradford-White water heaters
Reviews by Series
- CombiCor (5 reviews)
Date created: 2014-11-13 Name: Valerie Lagesse
Location: Ventura County
"Water heaters bite. They are constantly going out."
Bradford White does not back their water heaters. The control and burner assembly are constantly going out after a year or less. The suppliers do not even have repair parts in stock, and the service department is horrible. It is a waste of your money and time. No one should have to pay again to repair a water heater under warranty, and the company doesn't even cover the cost of repair. Not worth your money. Go tankless, save gas and money.
Date created: 2014-11-12 Name: V. Shaota
Location: New Jersey
"Failed under warranty and cost me over $6000 to replace"
I purchased a Bradford White water heater that cracked while under warranty and flooded my finished basement. Bradford White agreed to only replace the unit, and refused outright to pay anything towards the deductible of my homeowner's insurance or towards the labor cost (which was over $1000). Then they told me the labor cost was too high, and I said I used one of the authorized representatives on their website. The Bradford White rep said, "Those companies pay to get their names on our website. We do not recommend you use them. Instead, we always recommend you call around to get a better price." I cannot understand how that attitude could foster a successful business.
Date created: 2014-11-10 Name: M Brown
Location: Gilbert, AZ
"Waste of money / Rude Service Department"
In September 2009, I purchased a new home with this heater installed. In September of 2012, the unit failed. It had a ruptured tank that I had to replace. It was under warranty, so I only had to pay the $435 install charge. Then in November 2014, it fails again and I have to pay the $435 again. The sweet thing is Bradford White's policy is to only maintain the warranty from the initial install, so it expires in September 2015. So based on their history, in two years I will be paying full tilt for another unit, including the install. If you want a piece of crap that fails and leaks water all over your garage/home and you want to have Amy in warranty be condescending and rude, by all means buy one of these units. But as for me, I might as well pay full tilt now and forego the property damage caused by their inferior product, and they pay full tilt in two years.
Date created: 2014-11-05 Name: Homeowner
"Water heater quality issues"
I have two 50-gallon Bradford White water heaters. One failed after eight years. It's very disappointing. The plumbers recommend them, but I see that there are a lot of consumer negative comments. I would have expected a little more life out of one of the more expensive brands. I'm not sure of the quality of this product and would not recommend it.
Date created: 2014-10-22 Name: Tom Davis
Location: Spokane, WA
"Great water heaters"
I'm a plumbing contractor that sells Bradford White water heaters. I have a choice in what brand we sell, and Bradford White is our brand. After 28 years in the business, I have worked with and installed all the major brands and have great luck with Bradford White. We have so much faith in them that we put a 6-year parts and labor warranty on them. With millions of Bradford White water heaters sold, to only have a few complaints is amazing. I would check with your installation company and find one that will stand behind the product they sell. If you go to any box store, you are not getting quality, you are getting cheap. Bradford White does not make a knock-off brand that will compete for inexpensive box store poor quality. They only sell to the professional. I could increase my bottom line and sell a cheaper water heater, but we don't.
Date created: 2014-10-10 Name: R. Presley
Location: Duncan, OK
"My 24-year-old 40 gallon Bradford White"
Started leaking today. First problem since I purchased it in 1990. Hope to find another one just like it!
Date created: 2014-10-07 Name: D Dillon
"Never Buy a BW Water Heater"
Piece of junk water heater. The pilot light will not stay lit. It was replaced under warranty and now, again, it has the same problem. And, of course, the warranty has expired. It's just over 4 years old. Do not buy a BW water heater. You will be sorry.
Date created: 2014-08-14 Name: J. Sadler
Location: Goshen, Indiana
"Doesn't last through warranty of 6 years"
New in January 2010 - replaced pressure valve in 2012 - began leaking August of 2014 - under warranty replacement (not extended beyond the two years remaining) at a cost of $383 installation. Poor product and rip off company that sells and can keep charging to reinstall shoddy heater.
Date created: 2014-08-12 Name: J. Smith
Location: Houston Texas
"Bradford White - Water Heater Valve problems"
I have two 50 Gallon Bradford White Water tanks. Both have had an issue with a faulty Gas valve which have had to be replaced after only 3 years. The parts are covered by warranty, however the labor is not. This has set me back several hundred dollars. All of the plumbing repair services I have spoken to tell me this is a know issue with these valves. I would not recommend one of these systems to anyone.
Date created: 2014-08-11 Name: Very upset
"What a joke"
So my 3 yr old oil fired water heater decides to start leaking, no problem still under warranty, they supply the tank, but won't replace the burner that there water heater tank damaged do to the leak, so no besides the money I had to pay to have the the tank changed. I now have to replace my burner. Called customer service, they were very rude,and basically told me its not there problem. Never again will I buy from them. I think I will try ao Smith.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.