American ProLine Water Heater
Updated: Jun 15, 2015Write a review
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Overview of the ProLine
The American ProLine is a discontinued gas water heater which was available in 40- and 50-gallon models. It had a fused ceramic shield tank and an extra heavy duty anode rod to protect against corrosion. Non-CFC polyurethane foam was used to insulate the unit and prevent heat loss. The ProLine came with a built-in electric junction box and a factory installed side temperature and pressure relief valve.
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Date created: 2015-06-15
Name: Larry W
Location: Long Island, NY
"Impossible to get them to honor warrranty"
This 10-year-old water heater has a 12-year warranty. I'll give them credit for 10 years of hot water, but the tank just failed and water has leaked everywhere. While American Water heater says they will honor the warranty, they also say there are no replacements in stock and that it will take weeks to get one - plus they're nasty about it! Meanwhile, we need a replacement now! We can't go weeks without hot water. So forget about them honoring their warranty. We're going out and buying a whole new unit from another manufacturer. Buyer beware! These guys don't play nice.
Date created: 2014-08-04
Name: B. Dillon
Location: Maple Valley, WA
"NEVER, EVER BUY AN AMERICAN PRO LINE WATER HEATER!"
Our local plumber installed an American Pro Line Water Heater in October 2010. It worked great until December 2013, when the pilot light stopped staying lit. The plumber who installed it came out 5 or 6 times, replaced the thermocouple, charged us a total of over $400, but then it finally started working. Hooray! And, then, in July, the problem started again. I called Pro Line support, was sent directions on what to do if it wouldn't stay lit, but the unit still wouldn't stay lit. The same plumber came back and was baffled. He said in his 40 years as a plumber, he has never had this much trouble with a water heater. He tightened up some parts, checked to make sure that everything else was working, relit it...and it worked for 3 days. Now we have to light it about twice a day manually. I called Pro Line, asked if we could get some help, and was told to call one of their certified repair people, a & E. I had tried that last week, but they couldn't come for 5 days and could give me no estimate of cost other than the $89 to show up, which would be applied to the cost of repairs. They couldn't give me an hourly rate or any estimate. I was talking to someone somewhere in the U.S., without the ability to talk to a local company or directly to the plumber, so I didn't use them. At the end of our conversation today, the Pro Line woman told me that she would call an hvac specialist, as she decided that it doesn't sound like a water heater problem. I asked her why the water heater would have worked for 3 years initially and then 6 months if it was a problem with venting or plumbing. She said that "other things" could happen, but couldn't explain what those were. After almost four years and $1400 into this water heater ($1000 for original installation and unit, $400 for repairs in December/January), we now have to buy a new water heater unless we want to lie down on the floor twice a day to light our pilot light, and never know each morning whether or not we'll have a hot shower. Never, ever buy an american pro line water heater!
Date created: 2013-01-31
Location: Tustin, CA
"AMH DOES NOT STAND BEHIND THEIR PRODUCTS"
I bought a home 2 years ago in 2011. The previous homeowner bought an American Water Heater in 2004 with a 12 year warranty. The warranty has a clause stating that the warranty only applies to the original purchaser. Now I had had several problems in the last year with keeping the pilot lit. I've had thermal couplers replaced (twice), and replaced a valve, and it is still routinely malfunctioning. I called up and (stupidly) told them I wasn't the original purchaser. They just told me to try a couple of things and nothing worked. They recommended a new gas valve. I said I want repair work done under warranty. They said, "Sorry, we won't honor the warranty because you weren't the original purchaser". I told them that this is just a greedy money-saving slimy business practice. Even if the homeowner sold the house a week after installing the water heater, they won't honor their warranty to the new purchaser. What purpose does it serve to conduct your business that way? Itís only purpose is to save money, and because they can do it. Their mindset is, "Well, the original purchaser isn't going to care about this and not buy the water heater, because it only screws over the next guy. It doesn't affect the person who bought it, so let's cut off the warranty on the product as quickly as possible." They think they can make some cost- cutting measure like this without consequences because they got nothing from me directly. But I bought this house and everything in it, and paid for it, including a water heater that came with a warranty. I spoke to 3 customer service people and a supervisor and the supervisor just says, "Thatís what the warranty says." He even says he understands how I feel and it recently happened to him on something he bought! Yet he says they "Canít" do anything. I said, no, you can, but you wonít. I told them that they are forgetting that when I have to buy a new water heater some day, it won't be from American Water Heater. They don't stand behind their products. They made their choice and that's the consequences. Don't buy American water heaters!
Other ProLine Reviews
Based on reviews from online forums, the ProLine water heater has had several problems over the years. There are complaints about minor issues such as thermostats and elements on dslreports.com, while on plbg.com there are discussions of design flaws and several problems with the gas valves.
The warranty for the American ProLine water heater was comprised of the following:
- 6-year limited tank warranty
- 6-year limited parts warranty