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Consumer Reviews of Vogelzang pellet stoves

#16  of 16 brands of pellet stoves
0% of customers recommend
2 of 5 stars 2 reviews

  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied

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Date created: 2018-02-02 Name: Ruben Herera
Location: Alamosa, CO

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied

"Poor service"
I have had the stove for approximately 6 months and was very satisfied until I started having problems then the service is terrible. The help line has individuals who know nothing and just hang up. I spent 4 hours on the phone to get no where. I was planning to purchase and stove but would tell people to turn away from this product.

Date created: 2017-01-09 Name: Jason
Location: Detroit, MI

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Poor customer service"
I have a Vogelzang pellet stove that I bought and it won't ignite. I have called United States Stove Company who makes it, numerous times to simply find someone who can repair it. They gave me a list of people to call, however, not a single one offers service. They're just retail stores. Finally, a guy emailed me back and to say he was being snotty is an understatement. I can't get through to tech services and they won't call me back. I would highly recommend that no one buys any of their products as you stuck with it if you need warranty or service on the unit. I'm in the metro Detroit area, it does get very cold here, can't believe they will leave you high and dry

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