Heat Pump Reviews

"They lied to me to get out of warranty"

1.0 rating
Very Unsatisfied

We got a Weil-McLain heat pump furnace as part of a gas company upgrade. It quit so we called about getting warranty service. Weil-McLain asked for a photo of the problem. They then said the problem was not the heat exchanger, but a pipe above the heat exchanger that was in but not part of the furnace, so no warranty coverage. So I bought a new furnace. When the installer pulled the Weil-McLain unit he showed me the heat exchanger went to the top of the furnace so there was no room for any pipe. They flat out lied. It cost me $5000. Avoid them unless it is totally free.

J. Grosz

St Paul, MN

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