Weil-Mclain CGa Gas Boiler Boiler Overview

After purchasing a Weil McLain gas boiler I have had WL Heating out on different occasion when it shut down and produced no heat. In a period of 4 weeks WL Heating has been out and after some period of time get it to produce heat not being able to tell what exactly caused the problem. Within this period also had annual maintenance done, After service rep I found water spewing out of the expander pipe. Service rep came back adjusted the pressure and then we heard a loud blow out sound. Service rep looks dumbfounded again not knowing what that sound was. Another call to WLHeating brought the third serviceman out who spent over an hour and a half trying to figure out the problem. Finally when I stated "something is not communicating." He opened the board and found corrosion. Now after paying $11,000 for this boiler/installation less than 4 years ago I am told the $2,000 parts are not covered under warranty. No reason was given for corrosion. The area with boiler perfectly dry. So here we as seniors sit in a cold house for 6 days till a WeilMcClain Rep can come out and look at it with wl Heating Co.

PSE&G sold and installed the Weil McClain CGa Gold boiler for us in 2009. Since then we have not had a single year of interrupted heat. Specifically, the thermocouple fails and shuts off heat to the house. Thermocouple repairs cost about $150 each, so twice a year times 9 years is $2,700. The electronic damper also had to be replaced at a cost of about $600. Worse than the money is the unreliability of a furnace that leaves us without heat on the coldest days of the year, or last year on Christmas Day! Good luck getting service on a holiday. I contacted the manufacturer but got a lot of lip service. We are finally giving up and buying a new boiler because we can't afford to be without heat multiple times per season. This is the worst purchase we have ever made for our home. This furnace is defective and the company has not stood behind it.

This system fails every few months and we have to get a contractor to come and try to fix it. At first we thought it was the contractors, but it's clear it's the product at this point. It reminds me of some cars from the 1970's and 80's — it was a good day when it started up in the morning. Every few months we just don't get any heat, we call for service, we spend several hundred dollars and a few months down the road, no heat and we call for service, and we spend several hundred more dollars. I will never buy another Weil-McLain product again, that's for sure.

Just wanted to say that Weil McLain is great. Website has great options for narrowing your search, and they even locate local distributors who have the product and come out and install. I love that! I choose the CGa Gas Boiler Series 2, the pricing was compatible and they have a very reasonable return policy. Spoke with someone from customer service on the phone to ask some detailed question about the model I was interested in getting. They answered all my questions and were very friendly and I didn't feel rushed. After ordering the model I wanted they sent out two installers who had great knowledge of the equipment. The installation was fast and they cleaned up not leaving even a piece of paper behind. I would highly recommend Weil McLain to anyone. They are extremely professional and will do anything to get you what you need. Thank you for the great experience so far.

I am very satisfied with this product from Weil McLain. This boiler was able to fit in a space that we had originally thought would need to be rebuilt. We got this boiler specifically because of its size and ease of installation. I have had it in use for about a year with few issues. The best aspects are the size, installation, and the controls that are super easy to get to. My only issue was a break in the steel insulation jacket about 2-3 months after installation that resulted in some heat loss/ inefficient heating. Luckily it was a quick fix and not too expensive at all, and the support at Weil McLain was super helpful. This boiler lasted through a rough winter here in Massachusetts when I've heard of many others that failed. I would buy this product again and I would recommend it to a friend in a heartbeat. I am not looking to replace it at all.