Viessmann Vitogas 050 ECD Boiler Overview

Had the boiler installed in 1995. It has run faithfully and now it is Dec 2012. We have cold winters the heating season beginning in late September running until mid April end of April. Have never had a problem with it. Wow 17 years trouble free.

My wife purchased a Viessmann boiler five years ago. Ten days ago we had a problem with the water pressure and a Viessmann service technician turned off the boiler and disconnected the water supply, promising to return the following day to repair the system. For the last ten days we have tried by phone and e-mail to reach this technician the distributors in Kosice and Bratislava, Slovakia dn the Viessmann headquarters in Germany. No one will respond to our pleas for help or commit to making a service call. Viessmann has no customer service or technical support. This is the worst experience I have ever had with any company in the world. Do not buy Viessmann products under any circumstance. I usually am very tolerant of the problems companies have in supporting their products but this behavior is so outrageous that I could not forgo a comment.

If you are thinking of getting Viesmann boiler with 5 year warranty. don't! It is a con into getting you to purchase. We have been without heating or hot water for 5 days. When engineer turned up, he did not complete the job. Rang the company first thing next morning and they said that they would ring back within a few minutes. Four hours later no word, called another engineer from another company, he dismantled the boiler and discovered it is soaked in water. Still waiting to hear from Viesmann.