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U.S. Craftmaster Water heater Reviews
Showing 1-5 of 43 reviews
"I cannot believe these people!!!"
I first called in January 2019 asking for a ng burner to convert my Propane WH….the call center lady said she would call me back….two weeks went by and no call. I called again on 2-11-19, the gentleman said it was covered under warranty and the part would be shipped out. He estimated it would be 7 to 10 days……never came. I called on the 3-8-19, the lady was very apologetic, talked to her supervisor, stated it would be here if I paid for 2 days shipping the following Wednesday. I called on 3-14-19 It was a day late. The Lady told me she would look up the UPS tracking number. Put me on hold. Stated it would be delivered "today". I came home…… nothing. I called just now 3-15-19. This lady tells me that because the water heater was not designed for indoor use they would NOT ship me the part. I asked about the two-day shipping charge, she could not answer the question. I asked for a supervisor, she cannot transfer me she says. WOW, you can't make this stuff up. I think I will buy the Chinese next time. They at least care what the customer says.
"Worst hot water heater ever"
Worst hot water heater I've ever owned. You have to push the reset button every 4 months because it goes off. Terrible customer service. The young man I talked to (sounded like a 12-year-old) had no knowledge of heaters. I was told to clean the bottom of the tank. I used my phone to take a picture of a screen so clean you could eat off it. So that clearly wasn't the problem. Do not buy US Craftmaster. Why do you have to agree to their non-existent "terms of service"!!!!!
"First U.S. Craftmaster, and Last"
New 40 gallon us Craftmaster water heater installed 6th June 2018 and replaced less than a week later because of all the insulation around the tank was dripping wet. Now the pop-off valve on the warranty replacement unit is leaking which has created a large puddle of water under the house. The unit heats do a good job heating the water and keeping up with demand, but I can't seem to find one that doesn't leak.
Bought and installed same day October 30, 2015 -3 months later, bottom stat blew, and had replaced. 4 Months later, top stat blew. Had replaced. Now 2018, pressure valve failed with water damage to home. Us Crapmaster water heater Company Johnson City Tenn.: Bad company- Bad products. Avoid.
"Installed February 2001"
What can I say…….we got lucky or the water heater is great?