Trane XR15 Heat Pump Overview

Cooling is very efficient. However, those savings are more than lost in the winter. My electric bills have nearly doubled from my last 15-year-old unit. This despite burning a cord of wood and having all CFL bulbs in the house. There is definitely an issue with this heat pump and heating. It's not at all what I was expecting.

We had a Trane XE1200 5 ton heat pump, which ran perfectly for 14 years. A slow leak developed, so we decided to replace the entire system with an XR15. This new system is noticeably much quieter, circulates more air, and uses less electricity than the old XE1200. So we are very happy with it. It keeps the house very comfortable and at a uniform temperature. We had it installed by a factory authorized and trained dealer – this is very important if you want your system to work properly and reliably. It is important to select matched indoor and outdoor units which have been AHRI certified for best efficiency and warranty.

I have had my Trane system for 3 years, and when the fan kicks I get clicking a noise in the fan area every so often. I am not satisfied with having that issue and I have seen that others owners of the same model have the same problem. If this is the case why has this issue be addressed by the manufacturer? I have my unit serviced twice a year so I know it's not because of negligence.

Purchased this unit 2 yrs ago and have had problems with it on & off. ac failing, leaks,heat not working etc. etc. The latest being that the heat pump makes excessively loud noises when it is in heat mode (not auto). When outside temps reach 40 degrees it makes a grinding noise like brakes on a wood floor and then cycles into this very loud banging noise, like a baseball bat being slammed against a wall. This happens as it is shutting down. We've had numerous service techs out to look at problem and they say its normal…I'd like them to tell that to my neighbors who are really aggravated about this. It does not happen every cycle, but often enough to disrupt our sleep, as the unit is right outside our Master bedroom and directly across to the neighbor's children's bedrooms. The unit produces heat, but not adequate to keep the house warm and we frequently have a blast of cold air before the auxiliary kicks in. Supposedly this is caused by the coil defrosting..which is not energy efficient ops in my book. Trane customer service does not exist, the reason they do not post numbers on their website…obviously too many problems and complaints that they do not want to deal with. it's a trane wreck!!! Carrier is the Top brand recommended by the hvac Assoc and judging by the way our current system is operating we'll probably be replacing it sooner than we expected to!!!

Purchased Lemon unit November 2011. Had expansion valve issue from day 1. After 3 visits by ac service the unit stopped working in July 2012. I was 12 days without air conditioning because Trane did not have the part and it was being made by Parker Valve Corp. After Paying $45.00 for air freight and $500.00 later the unit was fix. I will never buy another Trane unit. Their Customer Service and Internet stinks! No help from them what so ever.