Trane XL20i Heat Pump Overview

I have owned this heat pump for 1 year. It is working very good so far. The only thing I did not like about it was the price and it's a little big. I have not had to do any work on it up until this point. I would definitely buy this brand again. Trane is well known for their many products and is a great company to buy a heat pump from. Dealing with them has been good and easy. They have great financing available.

I have had this unit for approximately 21 months and average a service call a month. A lot of my problems were due to sloppy/unprofessional installation. It is so unreliable I have a neighbor check on the unit when we are out of town and arrange a service call while traveling(done this twice). I thought I was buying quality but this is far from it. If things keep going as they are, I will likely have to replace the system with something more reliable and eat the cost. This is the worst investment I've ever made. It appears almost anything will stop a Trane!

This is the worst investment I've ever made. I will not ever buy a Trane product again and don't recommend this company. My unit was installed in June, 2014. It has not worked as a heater most of this past winter. The dealer has made numerous trips to my residence to try to fix the unit but has not been able to solve the problems. The thermostat constantly reminds me that the unit is not functioning but there seems to be no solution. Total waste of money.

Heat Pump went out on Sunday Evening after error message came up on thermostat. Error messages seems to come up approximately every 6 months. Now in -0 deg. Weather, contractor says can't get part in because factory does not have the part. Now heating on Emergency Heat and Trane will not help with power bill. Unit a little over 4 yr. Old, Purchased in November, 2009. The part needed is a suction line trans fuser which relates the pressures. Will not recommend trane at all!

I'd never buy another demanding, expensive machine like this. Simple furnaces, simple filters. Complicated furnaces mean complicated and difficult computer reminders, error codes, expensive service calls, and filter removals and vacuuming nonsense.