Trane XB13 Heat Pump Overview

My original unit was blown away in a tornado back in 2012. It was replaced by this unit. It is for my 2nd and 3rd floors and has run flawlessly for over 7 years. Never once needed a service, never once stopped working. It doesn't make funny noises and just keeps on going. I keep the unit at 68 deg in the winter and 73 deg in the summer. House isn't very tightly built, and yet it keeps up. Who knows…perhaps I got a good one?

Four years and our Trane needs a new compressor. Labor is not covered under the warranty, so it will cost $1,146 to repair. Considering the statistic that heat pumps last on average for 16 years, it is very expensive disappointment indeed. We will not purchase a Trane again.

I have had my Trane heat pump for 2 years now. We previously had a Maytag model and are much more pleased with this pump. It is very efficient and heats up very quickly for an adequate amount of time. Up to this point we have no complaints about our current heat pump, which is nice because our old heat pump gave us a great deal of trouble. It seemed like we were always having some problem with it and spending money on it. With this heat pump we have not had to have it worked on at all since it was installed and that alone makes me very happy about my purchase. When we were replacing our old one my brother recommended going with this pump because he has had great luck with it, and we haven't regretted it! I am very pleased with it and I will definitely refer it to any family or friends who are looking for a great heat pump! When so many things can break in your house and incur expenses it is nice to know of a good brand to go with to save you money in the long run.

Purchased two of these units when we built our house six years ago. One unit needed a compressor before we even moved in. One or both have needed repair every year since. I would never buy or recommend their products. I would go so far as to say I wouldn't even consider buying a property that has Trane equipment installed. Very poor reliability. My grandmother has a Lennox unit that's as old as I am and I'm not young. I'll give them a try soon.

Unit installed 2/15/13 and have 4 failures. Compressor replaced, bad schrader valve that lost the freon charge, mis-wiring of air handler, and faulty tx valve. This latest failure will have me without a/c for 9-11 days because the part wasn't in stock locally. The factory ships in 3-5 working days. This happen on 7/2, with a 3 day holiday in between. Neither the installer, Advanced Cooling and Heating of Virginia Beach, or Trane would ship over-night without a $56 fee. I bought (to my regret) 2 heat pumps from them in the last year and a half for a total of $10,500, and they're stiffing me for $56. What ever you do, don"t buy a trane!! Their motto is "it's tough to stop a trane". I found it quite simple to stop, buy one!