Trane XR15 Air Conditioner Overview

Unless the malfunction is caused by a "functional part," the warranty is worthless. The 10-10-10 is a bunch of baloney. It doesn't run, so what is a functional part?

Just the facts: Installed a new Trane system (furnace and air conditioning) in 2010, $7200, plus. 09/16 – lines icing up, replaced metering device. Part covered under warranty, $267.00 out of pocket 07/18 – hottest weekend of the year, A/C icing up, inside temperature is 84 degrees. Monday morning, call for service. Diagnosis is leaking coil. Again, part under warranty, but estimate is over $1300 to repair. Asked the tech about a new outside unit since this seems like nearly the cost of a new one. No, they don't do that, sold as a set. So how much for a new system? Oh, about $4000. Paid another $263 for the service call. My $.02 So, decided to call Trane customer service. Since they'd have to supply a new coil, I asked about options to acquire a new unit. All I got was chapter and verse about the warranty. (Basically, parts only 10 years). I'm done with Trane. Perhaps their other customers are satisfied with a product that fails twice in the first eight years, but I'm not. Shopping for a new unit that is not part of the Ingersoll Rand corporation.

Installed by a Trane "Comfort Specialist" dealer on September 20,2011. High stage of the compressor stopped working in June of 2016, the selling dealer installed a new compressor the next day at no charge to me since I had the Trane 10 year extended warranty. The standard Trane 10 year parts warranty picked up the compressor cost and the extended warranty picked up the labor cost. I never even knew there was a problem, because the low stage was cooling the house just fine. The problem was discovered while the tech was doing the semi annual service. So I can say that after just short of 6 years, I have not been out a single dollar in repairs or had any interrupted service. I have saved an average of $400 a year on electricity since replacing the houses original York. I did shop 3 dealers to get the best combo of price, quality installation and post sale service. I will absolutely agree with what others have said on this site, that the system is only as good as the selling, installing and servicing dealer is. My only concern is that Trane and all the other manufacturers are no longer selling extended warranties, they are now all 3rd party warranties. That won't be an issue for me for another 4 years, and maybe by that time these manufacturers will be offering their own extended warranties again. One last comment, if the XR15 works well in the Phoenix area it should do the job anywhere.

After 22 good years with a Keepright, salesman pointed out improved efficiency of modern Trane xr15 would pay for itself. Got 6 years of great efficiency and then, kaput….leak in the coil, days of labour and parts equal price of a new unit. 5-Year warranty of course expired so techie is quick to suggested buying a new unit from his employer. Have I any other choice? Oh, and of course this company doesn't supply Trane products any more because of the cheap parts from China which are only assembled in USA.

The unit is very quiet and lowered my electric bill substantially. I was very satisfied until the condenser stopped working after 6 years. Manufacturer warranty was 5 years for a product that should last 15 to 20 years. So much for their marketing hype.