Other XR12 Reviews
Many of this unit’s reviews across the web express concern with troubleshooting issues. This model is the subject of several inquiries posted on sites such as doityourself.com and fixya.com. Component failure, repeated instances of the system freezing up and general operational issues are among the most frequent problems. Several reviewers mention noisy operation and recurring problems with this unit, although others say they’ve generally had consistent performance from the XR12.
One consumer on www.central-air-conditioner-and-refrigeration.com calls the product a “Trane wreck,” having replaced multiple compressors for this unit within an 8-year period. The consumer also notes poor customer service from Trane when questioned about the problem.
Several contractors on hvac-talk.com note that the XR 12 has a history of long performance with few problems and quiet operation, although others call this unit “obsolete” due to its low SEER rating.
Question and Answer
I have a Trane XR12, is it a heat pump or just air conditioning?
On 2014-12-03 Danielle wrote:
The Trane XR12 is both an air conditioner and heat pump. To determine which one you have is from the model number. If the model number starts with a ‘2TTR’ or ‘4TTR’ then the unit is just an air conditioner, but if the model number begins with a ‘2TWR’ or ‘4TWR’ then it is a heat pump.
Trane XR12 Model Numbers
The XR12 is available in different models which vary in efficiency and capacity.
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The XR12 is equipped with a 10-year limited warranty on the compressor and outdoor coil. All remaining internal parts receive 5-year limited warranty coverage. Optional extended warranties for labor, refrigerant and all other costs not covered by the manufacturer warranty also are available. Homeowners can contact their local dealer for extended warranty options. In order for the warranty to apply, homeowners must register the product within 60 days of installation. Otherwise, base limited warranties apply.