Ruud Achiever Heat Pump Overview

We had the ruud rqnj-a048jk 015 heat pump installed in 2008. It's been a great big lemon from the very first day! Every spring for the last 10 years, we gave spent $400+ to repair the ac. It's been one big burden. The heat part of it works fine but the ac keeps freezing up and has thrown the fan blades twice! We are getting ready to replace the whole thing. We are just fed up! You can bet your sweet butt it wont be a Ruud or Rheem! No help from them or the installer. I'm done .

Moved into my new home in February 2014 and the AC went out in June 2016 – 4 months over the manufacturer's written warranty. My elderly parents were taking care of my home and noted home at 90 degrees (heat wave in Arizona). ***** ****** Heating & Cooling – who installed the unit – came to review and thought it would just be a thermostat issue or something minor – nothing major. After the tech reviewed the unit and did several tests, it was determined that: There was a refrigerant leak on the manufacturer weld on the equalizer line for compressor. The tech said that he would go back to the office and submit for review as this was a manufacturer issue on the unit – which should be covered. Warranty was denied and I had to pay $625: $168 to repair the line leak $374 Freon $83 Service Charge I went to ***** Heating and Cooling, upon return from vacation to find out why I had to pay this much money for a next to new unit. I never in my life expected to have to pay this much money after such a short while. They had submitted to the factory rep but stated, "good luck" and sent me on my way. When I contacted Ruud Warranty, Gina advised me that she can submit it for special consideration, but because I had not had regular service on my unit, changes were slim. I had used my unit very little, as it was cooler, so had not had any service done thus far. My previous home had an AC unit for 15 years and it was still running strong when I moved (not a Ruud unit). This is ridiculous and I would never recommend this brand to anyone. I should have trusted the reviews – most not favorable – instead of what was recommended to me!

Manufacture date 2007, I don't know the installation date. It was here when I bought the house in 2010. It freezes up and won't defrost itself; this is the third time having the same problem in five years. So far, the warranty has provided a replacement part which seems to have been updated each time, but I have to pay labor (about 200 dollars each time). I think they know this part is defective and they should do something about it but I'm sure they won't. This is the last Ruud or Rheem that I will own.

Nothing but constant problems. I finally switched to Lennox. The rep, Troy, ended the conversation with, "We have no obligation to help you". Avoid at all cost.

5 year old unit meant to last for 10 years at the very least. Has completely malfunctioned several times. Been repaired, with recalled parts replaced. Every time a mechanic comes to repair it they just "gloss over the problem" [not at liberty to admit the unit is defective]. Clearly it is a defective unit and should never have been sold in the first place. It's better to just open your windows and doors in the summer and bundle up in the winter than to buy an overpriced piece of junk like this from ruud. This is the equivalent of stealing money from their consumers. Summary: Do NOT buy RUUD if you don't have thousands of dollars to throw down the drain.