Ruud 15PJL Heat Pump Overview

I read reviews before spending five thousand on a new outdoor unit. I thought that was enough. To make this short, trouble from day 1. at six months I began having to replace parts. Customer service is a joke. There is none.

Continuous problems due to the age of my Rheem system. The technician/salesman said, "Your old system is not energy efficient and will break down often in the future because any repairs will essentially be a patch. He sold me on the Ruud (15 SEER series). He indicated it was a great system and I could not go wrong with it. It will give many years of uneventful use. I was told it will save me money down the road because I will not have to pay for constant service calls. None of this was true! The second day after the new system was installed, the service calls began. The system is always having problems (daily). I will never buy Ruud or Rheem products again as long as I live.

I purchased the unit 2 1/2 years ago. I have had the coil go out of service 2 times. Both times the part was under warranty but I had to pay for the labor and Freon. I would never buy another Ruud unit. The old unit I had lasted 15 years but it wasn't a Ruud.

I have sold and installed Ruud 1.5 ton systems up to 25 ton rooftops. Their durability is second to none. Do they go up to 21 Seer? No. Heat Pump is 17 and a/c is 19. Good enough for me, after 15 your treading water anyway. I've sold and installed Carrier, Bryant, Rheem, Ruud, Comfortmaker, Payne, Trane, Lennox, and York. Ruud is by far the top of the line. Durability is as good or better than anyone'S. They are quiet, very affordable compared to the other brands mentioned, and literally will last forever. I changed out 42 systems last year, one was a 30 year old Ruud, three were Goodman, one was a Bryant, the rest were Carrier. Carrier is just a name. If you want to know that when you get home from work you will have heat or a/c, go Ruud. You cannot go wrong. As with the others, it's like playing the lottery.