The Ruud 13PJL is a single-stage heat pump with an efficiency rating of up to 14 SEER and 8.2 HSPF. The unit is designed for ground-level or rooftop installation. The coils feature copper tubing and enhanced aluminum fin construction, and a bi-directional filter drier is shipped with the unit for field installation. It has a grille/motor mount which helps keep sound levels as low as 72 dB. The painted steel cabinet with louvered design is rated to withstand a 1000-hour salt spray test.
Bought my unit in 2013 and in last year and a half nothing but problems! I can't believe they don't know how poor there quality is. This company needs to be shamed and shutdown. Tried contacting them last year about it and couldn't even get a response!
"Never had issues."
I moved into a house which is actually a house with 3 apts. In Sept 2012. The landlord was in the process of installing brand new heat pumps. I saw that they were the Rheem 13pjl units. I had installed a Rheem gas pack in a house I owned back in '92. I had that unit for 11yrs with absolutely no issues and no service calls whatsoever until I sold that house. Here it is 5 years after the installs of these unit, I have had no issues with mine, nor has the installer/techs been to service them once. I guess judging by all the bad reviews not just on Rheems but all brands that I'm very lucky to have had excellent, professional installs on both of the Rheems I've had!
"Need repairs every season"
The unit has to be serviced every year (summer) only. I've had the air handler replaced, fan and motor on outside unit replaced, and today the compressor blew. That almost $1'000.00 in parts & labor. It's working but only cools the house down to 84* I'm going back to a Trane unit.
Installed in March of 2014. In may of 2014 the A/C needed servicing and since I live in Illinois it doesn't make any heat when the temperature is below 20 so I have to use space heaters. And on 7/18/2016 the A/C isn't working and the Ruud website is completely useless. I can't find any warranty information at all.
Well, first it started knocking a big boom every time it would start up. (Under warranty) Then the reversing valve went bad ($600.00 plus) and now it's not cooling and is leaking refrigerant another ($400.00 plus) the unit is only 5 and a half years old. It's total junk !
Comments on hvac-talk.com state that there is a common problem with the 13PJL units having a leak in a 3/4-inch line. Most professional members believe the problem is cause by the compressor, and a consumer who talked to RUUD was told the cause was probably compressor vibration.
Product registration is required within 60 days of installation for maximum warranty coverage. The warranty for the Ruud 13PJL heat pump is comprised of the following
10-year conditional limited parts warranty
10-year conditional compressor warranty
Labor and shipping costs are not covered by the warranty.
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