The Richmond 6 Year Gas water heater has an energy factor of up to .62 and is available in short and tall models. Its low NOx burner is designed for low emissions, and a magnesium anode rod uses a special resistor to protect against rust. It has a factory-installed temperature and pressure relief valve and a Piezo ignition system. The tank features a specially formulated glass lining to protect against corrosion and rigid foam insulation which reduces standby losses, and all models are certified for applications up to 6,000 feet above sea level.
Bought it from Menards in Naperville just two years ago and the pilot would not stay lit, called the warranty department since I purchased with extended parts and labor. Its been one day and my protection plan 360 still could not find a provider to fix it., Old parents at home cold water.
"Horrible service and warranty"
The tank is 4 years old. 6 year warranty only covers parts after the first year. And 2-6 Week Wait Time on Parts! I have a family that needs to shower and can't wait more than a few days. They recommended I buy the same parts from Menards if I can't wait. The parts don't fix the issue and now I've wasted my time and money for some shit this company won't cover, Fuck Richmond I'm Pissed. Fucking Ridiculous
Built house in 2003, bought new Richmond 70 gal. Gas water heater, by 2010, a few months after the 6-year warranty was up, this rusted out. In 2010, bought 90 gals. Gas unit with a 7-year warranty, and on the 8th year, the top rusted out. These are junk and are built cheaper every year! Call any plumber who has a brain and they will divert you from these cheaply priced rust buckets! Installed a Rinnai tankless whole home water heater and runs like a champ and has a very lengthy warranty.
We've had the Richmond water heater a little of 7 years and it stopped heating water. Did some test and found I need to replace the thermocouple. When trying to remove the necessary components to install a new thermocouple, I ran into a problem. I wasn't able to successfully unscrew the gas line that goes into the thermostat. I thought it wasn't too big a problem. I brought my big tools out to get the thing unscrewed. It would not budge. I ended up bending the gas line and eventually breaking it off because it was stuck so well. After I completely dismantled everything, I found that the gas line screw in had been frozen in to avoid removal. This is the kind of thing you do when you don't ever need to take apart a piece of equipment. To be there forever. So, the $9.99 I paid for the replacement thermocouple, turned into a whole brand spanking new gas heater, better rated, and of course, you can replace parts. The best part is, it's not a Richmond water heater.
"Another Richmond POS"
I feel it necessary to try and protect the next poor sap out there who buys a Richmond to save money. Don't do it or you will be in the same boat as us! 6 years, 2 months and it's shot, not fixable, just shot. 86% of people are not happy? It should be 100% I sure hope this isn't American made! It's an insult to our country for these people to make this garbage. Stay away, stay away — stay away from Richmond.
Among the very few comments regarding the 6 Year Gas unit is a post on dslreports.com asking for opinions on it versus an A.O. Smith water heater. A couple of people responded that they would choose the Richmond unit.