Do not purchase a Rheem water heater! If I could give them zero stars, I would. Our water heater started leaking 2 yrs after install (rusted out). The day we were getting a new one, the front panel burst into flames, resulting in a call to 911. Thankfully, we were home, or our house would be gone & our pets would be dead! My husband took it back to Home Depot, but because we didn't have the receipt (?!?), they would only issue store credit. They only sell Rheem, so no way we're we going to get another one. We went to Lowe's and are out another $410 for a different brand. When I called customer service, I spoke with 3 different people. NOT ONE of them apologized or showed any remorse for our house fire; in fact, they didn't even sound surprised. The Sr. Rep I spoke with (who claimed she was the highest up person I could speak with over the phone) tried to tell me it was our fault (no), our electric system (no again), and then tried to tell me it was Home Depot's fault (they didn't make the unit, YOU DID!). They were HORRIBLE, and tried to buy me off with a $100 'Customer Satisfaction Check'. I declined, telling them that didn't cut it; I wanted the full price of the new water heater I had to buy out of pocket. She continued to be rude, refuse, and treat me like a know-nothing nuisance. All I was ultimately given was the address & email of their corporate headquarters to take the matter further. (Apparently, there are no phones at corporate.) So now I'm gathering up all of my documentation (fire report, photos, etc.). If there's a lawsuit forming out there, I'll GLADLY join!