Rheem Performance Platinum Water heater Overview

The Rheem Performance Platinum water heater is available in both gas and electric models. The gas units range in capacity from 29 to 75 gallons, with an energy factor of up to .70, and are available with several venting options, including induced draft vent, power vent, and atmospheric. Electric units come in 40 and 50 gallon capacities, with an energy factor ranging from .95 to 2.45 for the Performance Platinum Hybrid Heat Pump. The Performance Platinum uses a premium grade anode rod for long-lasting protection against corrosion. A temperature and pressure relief valve and enhanced flow brass drain valve are also included with the unit.

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Consumer Reviews of Rheem Performance Platinum

2.3

  • Very Satisfied
    5
  • Somewhat Satisfied
    2
  • Neutral
    0
  • Somewhat Unsatisfied
    3
  • Very Unsatisfied
    12
  • #9 of 14 Rheem Water heater
  • 31.82% of customers recommended

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Rheem Performance Platinum Water heater Reviews

Showing 21-22 of 22 reviews

"Bad water heater"

1.0 rating
Very Unsatisfied

Purchased a Performance Platinum water heater from Home Depot and it doesn't ignite the burner. This unit requires an electrical outlet nearby. Tried everything to ignite it. Wasted the whole day. Don't buy a Rheem water heater. I went to Lowe's and bought a Whirlpool and it is less expensive and made in the USA.

H.hom

Union City, CA

"Rheem is horrible!"

1.0 rating
Very Unsatisfied

I bought the Rheem Performance Platinum from Home Depot on 6-28-14. It was sold by Home Depot, and it had a really good warranty. 6 months later, and an untold number of cold showers later, I hate it. Rheem has sent me two new sensors. I have complained to them no less than 5 times about their product. I want to take it back, but Home Depot will not accept it without an authorization number. Rheem won't give me a number, and instead will now (again after 5 complaints) be sending out a tech. Per Mike at Rheem, the fact that I am dissatisfied with the product and its non-performance is not good enough for a return. It doesn't consistently work. I have taken two cold showers just this week. Every night, I have to go outside and make sure the water heater is not blinking 7 times to ensure my best chances of having hot water in the morning.

Sean Williamson

Mission Viejo, CA

Other Performance Platinum Reviews

There is a post from a homeowner on thetankatwaterheaterrescue.com stating that the anode rod on his Performance Platinum failed after 3 months, the rod was replaced and all is well so far. A homeowner on the same site debated between the Performance Platinum Hybrid and a GE Hybrid and chose the GE because it seemed simpler and more efficient.

Performance Platinum Warranty

The warranty for the Rheem Performance Platinum water heater is comprised of the following:

  • 12-year tank warranty
  • 12-year parts warranty
  • 3-year full in-home labor warranty

 

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