Rheem Performance Platinum Water heater Overview

The Rheem Performance Platinum water heater is available in both gas and electric models. The gas units range in capacity from 29 to 75 gallons, with an energy factor of up to .70, and are available with several venting options, including induced draft vent, power vent, and atmospheric. Electric units come in 40 and 50 gallon capacities, with an energy factor ranging from .95 to 2.45 for the Performance Platinum Hybrid Heat Pump. The Performance Platinum uses a premium grade anode rod for long-lasting protection against corrosion. A temperature and pressure relief valve and enhanced flow brass drain valve are also included with the unit.

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Consumer Reviews of Rheem Performance Platinum

2.3

  • Very Satisfied
    5
  • Somewhat Satisfied
    2
  • Neutral
    0
  • Somewhat Unsatisfied
    3
  • Very Unsatisfied
    12
  • #9 of 14 Rheem Water heater
  • 31.82% of customers recommended

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Rheem Performance Platinum Water heater Reviews

Showing 11-15 of 22 reviews

"Caught fire"

2.0 rating
Somewhat Unsatisfied

I read all the reports and decided on the Rheem Performance Platinum electric hot water heater via Home Depot. Reportedly it is more efficient and has a longer warranty than the next lower basic model. Plumber installed it, but had to have an electrician complete the electrical hookup. Sadly, the fancy control panel caught on fire in the first 20 minutes. Rheem is sending me back to Home Depot to switch it out. Wish me luck!

E Scott

Collinsville, OK

"Economic and Very Efficient."

4.0 rating
Somewhat Satisfied

I have owned this water heater for about 4 months. I had it installed professionally from a big box retailer and paid around $500. The new water heater replaced an old one which had been in the house for about 10 years. Almost overnight I noticed the difference in capabilities and efficiency. I used to have to wait almost 3-4 minutes for the water get warm when I showered and now with this new unit my problems have been solved. I have had absolutely no issues with this water heater. It has been overall very good so far. Based on the performance of this water heater so far I would recommend it to a friend. I currently have 3 people in my household and it seems to perform very well for the size.

Kansas City Missouri

"Performance Platinum 50 Gal. Short 12 Year 40,000 BTU ENERGY STAR Natural Gas Water Heater"

4.0 rating
Somewhat Satisfied

I've owned it for a couple months now. It's amazing. I haven't had any trouble yet. I would run out of hot water fairly quickly but not anymore. The only disappointing thing is the WiFi. It confusing and not easy at all. Other than that I haven't had any problems and would definitely recommend it.

Portland, Oregon

"Performance Platinum Boiler Review"

2.0 rating
Somewhat Unsatisfied

I purchased this water heater in September 2015 because my previous 40 gallon tank that came with the house started leaking. I kind of wanted a larger capacity heater so when we have guests over the holidays the water would stay hot. But I have a small 1 story house and the closet that the boiler has to go in is too small for a more efficient boiler. The boiler actually provides plenty of hot water for all. I researched different brands and the Rheem seemed a better value than most. I really didn't have much experience with Rheem products but it was great to me and my family this past winter. Although I was able to install this water heater by myself, I would recommend you get someone to help or have it professionally installed. I had a good pair of hand trucks to maneuver heater around, but it was still difficult. The "Sharkbite" fittings I bought from Home Depot also made the installation easier. All in all I would definitely buy Rheem products in the future and would recommend them to anyone looking.

West Hempstead, New York

"Beware of warranty verification program"

1.0 rating
Very Unsatisfied

I was in our local Habitat for Humanity (HH) restore and noticed they had about 30 Rheem gas water heaters with a few scratches and dents on each one, all tall models from 29 to 50 gallons. I inquired about them and was told they were purchased from Home Depot. I asked about the warranty and they said I had to call Rheem for that. I took down the model and serial # on a 29 gallon, went home did some research and called Rheem to verify the manufacturer's warranty. I explained to them about Habitat for Humanity, the lady looked up the number and told me that it was covered by a 6 year parts and tank and 1 year labor warranty. I said that was great and that I was thinking about getting the 40 gallon instead and asked would it be covered also, she said it should be but call back when I got the serial #. I went to our local Home Depot to see if Habitat for Humanity purchased the water heaters from them. The manager said they did not come from his store. I asked about the warranty and he said they would be covered by Rheem but Home Depot adds additional time for in home labor and that would not be covered. I went back to Rheem picked out a 40 gallon, called Rheem back gave them the serial number to verify the warranty, I told the lady the entire story again (it was a different person) and she told me it was covered by a 12 year parts and tank and 1 year labor warranty. She did some checking and told me they were purchased from a Home Depot in Pennsylvania, and they were indeed covered by the Rheem manufacturer's warranty. I bought the water heater and asked the store manager if they had the jacket cover and was told no. When I got home I called Rheem again and inquired about the jacket cover and draft hood, which was also missing, and was told that the warranty covered those parts. She said she would ship them to me and then got the ship to info. She told me I should receive them in 3-5 days. On the 6th business day I called Rheem again to inquire about the parts since I had not received them. I was told they had no record of any parts shipment. I gave them the exact time and date of my call when the lady took my shipping data, I was told they had no record of my calls. I was transferred to tech department and spoke with Marie, told her the entire story and was then transferred to Adrian, told the entire story to him, he said they have no record of any parts shipment and transferred me to the parts department. I spoke with Helen, she managed to look up the part numbers and said she would ship them, then asked how I was going to pay for them. I told her that I was told they were covered under they warranty. She said they couldn't be since the water heater was not covered under warranty since they were scratched and dented. I told her that I was told on 3 different occasions, by customer service and the warranty department, that the water heater was covered. She basically said they didn't know what they were talking about. I had already reworked my water lines to accommodate this water heater. I was very fortunate that Habitat for Humanity took back the water heater, since I had not installed it because I was waiting for the parts, and refunded my money. If you use the warranty verification program, don't just take their word that it is covered, get it in writing, I wish I would have. An absolutely terrible experience. Rheem must be a totally disorganized company or they are less than honorable.

Sid Ponder

Mobile, AL

Other Performance Platinum Reviews

There is a post from a homeowner on thetankatwaterheaterrescue.com stating that the anode rod on his Performance Platinum failed after 3 months, the rod was replaced and all is well so far. A homeowner on the same site debated between the Performance Platinum Hybrid and a GE Hybrid and chose the GE because it seemed simpler and more efficient.

Performance Platinum Warranty

The warranty for the Rheem Performance Platinum water heater is comprised of the following:

  • 12-year tank warranty
  • 12-year parts warranty
  • 3-year full in-home labor warranty

 

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