Rheem Performance Platinum Water heater Overview

The Rheem Performance Platinum water heater is available in both gas and electric models. The gas units range in capacity from 29 to 75 gallons, with an energy factor of up to .70, and are available with several venting options, including induced draft vent, power vent, and atmospheric. Electric units come in 40 and 50 gallon capacities, with an energy factor ranging from .95 to 2.45 for the Performance Platinum Hybrid Heat Pump. The Performance Platinum uses a premium grade anode rod for long-lasting protection against corrosion. A temperature and pressure relief valve and enhanced flow brass drain valve are also included with the unit.

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Consumer Reviews of Rheem Performance Platinum

2.3

  • Very Satisfied
    5
  • Somewhat Satisfied
    2
  • Neutral
    0
  • Somewhat Unsatisfied
    3
  • Very Unsatisfied
    12
  • #9 of 14 Rheem Water heater
  • 31.82% of customers recommended

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Rheem Performance Platinum Water heater Reviews

Showing 6-10 of 22 reviews

"Poor Service"

1.0 rating
Very Unsatisfied

The unit had a defective part and did not work. There were only two technicians in S.E. Michigan authorized by Rheem to diagnose the problem. Because Rheem does not allow the technicians to stock parts, one had to be ordered. After it arrived, the technician determined that the part ordered was not complete, so another part had to be ordered. So three visits were required. The technicians do not provide an estimated arrival time, so I had to be at my home the entire day…waiting. It took ten days to finally have the heater working. It was installed perfectly. The defective part was the plug in transformer. You think Rheem would allow technicians to inventory this part, but no! Do not purchase a Rheem product. Also, when you call for assistance, you are placed on hold; average times are 30 minutes and never less than 15 minutes. Lastly, the call service personnel are not always polite and often waste time because they seemingly go through a script. So for example it may take five minutes before they finally understand that there is no diagnosis code available because there is no power to the unit. Complain and thy will cut you off. In summary, their customer service is the worst. Choose a different product manufacturer.

S. Fehlinger

Michigan

"Customer service?"

1.0 rating
Very Unsatisfied

I had a Rheem water heater go out under warranty but they dragged it on and on until the warranty expired then just dropped it and would not respond. Good product but lousy customer service.

ron methvin

hermiston

"Do No Buy Rheem Water Heaters"

1.0 rating
Very Unsatisfied

Purchased this product from Home Depot approximately 16 months ago. Within one month of using it the top heater element shorted out and the heater leaked all over the floor. Three days later the replacement element from Rheem came and $150 later for the plumber and I had hot water again. Approximately 30 days after that the lower heater element went. This time I just went to hd and bought the replacement and $150 later for the plumber I had heat again…for a week. Then the control went giving me a high heat error. You could reset it but it would hit the high heat within a minute. Called Rheem and told them what was going on – they told me they could not send me a new control before speaking to a plumber, again. I decided that when the plumber came, he would replace this lemon with a new unit. Now it gets interesting – on June of this year I get a voluntary recall notice for this water heater for a bad control unit that causes overheating – imagine that. It is recall # 16-177 and my case # is 4654724. As it stand today they will not give me a refund for a defective unit that I spent $325 in plumbers calls and a heating element not will they take the de-installed unit which sits in my cellar. To be clear, Rheem's warranty and customer service is non-existent. They are trying to minimize their warranty exposure by not reimbursing customers. Do not buy Rheem products without non-Rheem warranties as their warranty, no matter how long, is worthless.

John Biagioni

Northbridge, MA

"Be aware of recalls"

1.0 rating
Very Unsatisfied

My Rheem water heater was broken in the middle of the hot and humid summer. There was a burning mark on the electrical unit on the top cover of the water heater. Called Rheem and found out that there was a recall that the defect caused an overheat. The customer service told me they did not have technicians in my area (Connecticut), so I was on my own to look for a technician to fix the water heater. Desperate to get the water heater fixed as there is no hot water in my house and my 5- and 7-year-old children had to take cold showers every day, I found a retired technician to get the problem fixed and paid him cash as he asked. In Rheem's reimbursement email, it states "if paid by cash, please be sure to provide phone number of technician so we can confirm payment with them." I emailed back the reimbursement request form with the technician's name, phone, recall installation done and the amount he charged me on form page attached. A few days later, I received an email asking for a letter head invoice from the technician's company. Called the customer services, explained the situation. But they were going on a spinning wheel asking for the letter head invoice. I escalated the request to their higher management, still got the same answer. Finally I gave up on the reimbursement request, for it's not worth my time and trouble to going through it. I just paid for it myself. By the way, the payment amount is below Rheem's allowance for the recall installation. So here is what I have experienced with Rheem and its product. Be aware!

John

Connecticut

"Unhappy with Rheem"

1.0 rating
Very Unsatisfied

Got a Platinum Plus electric water heater from Home Depot and after 7 months it started super heating the water. I replaced the element and it worked for a while and then same thing started happening again — super heating water. Not long after I got a recall letter From Rheem for the same exact problem. Came to find out there were actual fires from this problem. So I called the recall line and didn't get anywhere. Finally called Rheem technical and talked to a rep who wanted to blame every problem on me, I thought him to be extremely rude. Brought the water heater back to Home Depot who graciously gave me my money back. 5 stars to Home Depot for customer service. Rheem will not ever get any more of my money.

Mike

Port Orange, FL

Other Performance Platinum Reviews

There is a post from a homeowner on thetankatwaterheaterrescue.com stating that the anode rod on his Performance Platinum failed after 3 months, the rod was replaced and all is well so far. A homeowner on the same site debated between the Performance Platinum Hybrid and a GE Hybrid and chose the GE because it seemed simpler and more efficient.

Performance Platinum Warranty

The warranty for the Rheem Performance Platinum water heater is comprised of the following:

  • 12-year tank warranty
  • 12-year parts warranty
  • 3-year full in-home labor warranty

 

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