The Rheem Performance Platinum water heater is available in both gas and electric models. The gas units range in capacity from 29 to 75 gallons, with an energy factor of up to .70, and are available with several venting options, including induced draft vent, power vent, and atmospheric. Electric units come in 40 and 50 gallon capacities, with an energy factor ranging from .95 to 2.45 for the Performance Platinum Hybrid Heat Pump. The Performance Platinum uses a premium grade anode rod for long-lasting protection against corrosion. A temperature and pressure relief valve and enhanced flow brass drain valve are also included with the unit.
Our Rheem Performance Platinum water heater's control panel started an electrical fire. I have numerous documents on it – fire department report, photos, etc. It caused smoke damage and carpet damage to our home. We are out a $2,500 home insurance deductible due to the faulty appliance. After the incident I searched online regarding the particular make and model of this water heater and found out there is a recall for this very same reason. We were never notified by the manufacturer of this recall/defect. I had sent in my warranty card the day we had the water heater installed, but still did not receive notification. Notification could have prevented this fire at our house. I have tried contacting Rheem several times and have not received a response.
"Rheem is POS"
Bought a Rheem water heater in July 2018 from Home Depot. It sucks. The absolute worst. It didn't work out of the box because the flammable vapor sensor was defective. They FedExed me a replacement part that came the following day. Plugged it in and it worked. Not even a month later, it breaks down. No power. I call and with the assistance of the customer rep, work on and diagnose the defective pos water heater. The power supply that connects to the damper is defective. They'll FedEx me a new one but it'll take 1 to 2 days to get to me. Oh, did I mention I have a family of 6, so all we do is laundry, wash dishes and shower. I guess we'll do that with cold water the next couple days while I wait for the replacement part to this defective Rheem water heater. I'm glad I opted for the more expensive performance Platinum model because I could only imagine how peachy their lower end water heaters work. My advice, do not buy Rheem. Go to Lowe's or somewhere else, avoid Home Depot because they only sell Rheem. Unless you like cold showers and an angry wife.
San Juan Capistrano, CA
"Now, I am REALLY nervous about Rheem"
I took the time to review 3 manufacturers of hot water heaters & decided on Rheem to replace 21 yr old ao Smith. Since, 5-24-18, I have dealt w/FOUR tanks & maybe yet 1 more tomorrow. First delivery, was damaged by a fork lift @Home Depot, which I refused. 2nd tank delivered that afternoon for installation the next day. After installation, the unit was leaking on top. Plumber left & I called the repair no. for Rheem. 3rd unit came out w/another plumber the next day, as the first installed unit was replaced. That installation leaked from the control panel, where a sliver of metal was discovered. Called Rheem & explained that I was not pleased w/the knowledge that just maybe there would be another issue w/the quality of the unit. 4th unit came yet w/another plumber last Fri. Hot water till the following mid-day! Then, the control unit went BLANK! Turned off electricity to tank for fear of a fire. Two days later w/MANY calls to Rheem they agreed to have the 2nd plumber come back to check the unit. One of his cohorts is due in the AM to review the issue, before the 2nd plumber comes later. Confused? Why, should you be? Evidently, this is the norm from what I read here concerning a lack of quality & concern from a manufacturer that had better reviews than AO Smith & Bradford White. Doesn't bode well for consumers being left out in the cold! Have to get moving, & take yet one more COLD shower!
"Don't hope for support"
Unit is about 7 months old. One Saturday morning, no hot water. There was power to the heater but nothing on the led. Called the support followed along to check it out. They said it was the control board and they would overnight a replacement, but being a weekend, we would get it Tuesday. Tuesday comes, no part. No call. No information. We call, and are told that they are out of stock. There were others that called on Friday and got the part.
I will never buy another Rheem Hot Water Tank. Had it about a year when water got up into the wiring and fried the wiring. I'm on a limited income and so had to fix it myself. You do not make a good product. It should last longer than a year.
There is a post from a homeowner on thetankatwaterheaterrescue.com stating that the anode rod on his Performance Platinum failed after 3 months, the rod was replaced and all is well so far. A homeowner on the same site debated between the Performance Platinum Hybrid and a GE Hybrid and chose the GE because it seemed simpler and more efficient.