Rheem RPQL-JEZ Heat Pump Overview

Heat-pump seems to have a hard time keeping up and the temperature has not even gone below 0 Celsius yet. It has to use auxiliary heat to warm the house up in the morning to recover 1.5 degrees. I believe I spent a bunch of money on something that does not work the way they claim. 0 C is 32 degrees F. I will not recommend anyone install one of these units anywhere.

I have a bit of an advantage over many when I talk about our Rheem unit since we also have an American Standard on the back part of the house. The A.S. absolutely runs rings around our Rheem. I definitely recommend American Standard since except for a tiny leak, it has worked flawlessly since 2005. Our 15-seer unit replaced a 10-seer "contractor special" unit (don't remember brand), but I would be as well off and money ahead if I had kept that unit. When the temperature gets above about 95 degrees, the Rheem has to run without stopping from about 2 pm-9 pm just to keep the place at around 73 degrees. The installer claims the unit isn't too small for that part of the house. I will never ever buy Rheem again. I might take a free one.

We bought this unit brand new and have nothing but trouble with it. Rheem says it isn't their fault, the parts keep breaking inside the unit. Must be the techs that have had to come service it 8 times because it won't cool. I work in the service industry, you make it right for the customer. Now, I will have to shell out $7000 for a new unit 'cause I am sick of pouring money into this one. Will never buy a Rheem again!!!!!!!

I had a Rheem a/c unit installed 6/23/2009. The outdoor model # rpql- 036jez; The indoor model #rhll-hm3617+rcsl-h*3617a. I have had nothing but problems. I had to have the 1st evaporator coil replaced on Feb 3,2011. This was after numerous visits trying to locate a leak. the system was not cooling sufficiently and I was having to have the coolant replaced. In May of this year, 2012, I began having the same problem. To get to the point, today August 27, 2012, I find out I need another evaporator coil. Yes Rheem provides the part. But, I get to pay the $650.00 labor. If you're thinking of getting a Rheem, run. Buy anything else. I had a Trane for 17 years that was trouble free. I replaced it to upgrade to a larger unit that uses the new coolant. Boy, do I regret it.

I can't find my model number listed above, but, on the manual it says: "(-)pql-jez model series – 15 seer. This unit was installed in a new condo in June, 2010. I have had to call service about 10-12 times in that period of time. The service guy would come out, add gas and hit the reset button and declare the unit as being fixed. It would run for a few days and quit running again. About December of last year, another repairman came out and installed a new expansion valve and the unit has worked ok since then. Three days ago it quit working again. The repairman came out, added more 410-a, hit the reset button and declared it repaired. That lasted about two hours and it's dead again. Another repairman is supposed to be here this afternoon. I'm sure glad we can use the emergency heat or we'd really be cold, it's 38 degrees outside. The greater problem is we go to Florida in the winter and I'm scared to trust this unit. By the way, it is all electric.