Rheem Classic Heat Pump Overview

Worked fine first year. Year two summertime, quit working. $150. Service call. Major parts replaced. Now February, outside temp 47f inside temp 61f. Heat pump not working. Needs another service call. After this time if it gives me trouble I will replace with a Mitsubishi like I should have. No more American crap engineering for me.

Put in air conditioner/furnace in 2010. In March 2016 had to spend $990 for labor and again in 2016 October was told it was going to cost another $900. Rheem does not stand by its product. They are hard to get ahold of. The customer service number is 479-648-4900 and they just go around in circles saying the warranty only pays for parts and the repairmen are just independent contractors. I will never buy another Rheem product.

We had two Classic series # RPNL-049JAZ and RQRM-P1036JK heat pump units installed with our new home on July 04, 2011. Since that time, both units have repeatedly failed due to issues associated with the compressor, fan motor, leaky tubing, bad control boards, and the like. Although Rheem provided some of the parts associated with these repairs, each time we paid for labor and the $500 worth of Freon necessary to get the units running. Good luck getting a Rheem service representative either over the phone or at the site to stand by their product. We are on a first name basis with the service technician and I shudder each time we move the thermostat a couple of degrees fearing the units will fail again. Stay far away from Rheem HVAC units as you are better off with a couple of fans.

We have a 3 bedroom, 2 bathroom, full kitchen, dining room, sitting room, and entertainment room. We upgraded our heating system from kerosene to central heat. The heat pump that we chose has proven to be an excellent choice. The Rheem Classic heat pump has precise temperature accuracy. We have had the system for two winters now and with each year there were no issues, and I expect the same this winter as well. We have not had to make any repairs and it has never malfunctioned in any way. I would recommend it to anyone who is looking for a durable, trustworthy heat pump to keep their family and themselves warm in the most bitter cold and any inclement weather. It is energy efficient as well, which is good news for your budget. What I like most about it is that it warms the house equally and efficiently and does so quietly and without putting a strain on our finances. I have no complaints so far. I have already recommended to family and friends. Here is my chance to inform others of this quality product.

I had 2 systems put in and they work great! My HVAC man told me that the operation of a heat pump depended more on the man who installed it rather than the brand and model selected. I let my AC man design my duct work and install my 2 systems and I could not be more pleased with the way they work. He was right. The skill of your air conditioning man is more important than the brand or model. A poorly installed model will cause any brand to fail.