Rheem 13PJL Heat Pump Overview

The Rheem 13PJL is a heat pump currently produced by Rheem, with a SEER of 13 and an HSPF rating of 8.2; the 13PJL can achieve a SEER of 14 under optimal circumstances. The 13PJL heat pump is part of the Value Series manufactured by Rheem. This unit uses R-410A refrigerant, which is considered environmentally safe. According to the manufacturer, the design of the Rheem 13PJL keeps the motor and fan functioning quietly and efficiently. Air is discharged through the top grille, which creates quieter operation and less damage to shrubbery than a side-venting design.

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Consumer Reviews of Rheem 13PJL

1.4

  • Very Satisfied
    1
  • Somewhat Satisfied
    1
  • Neutral
    0
  • Somewhat Unsatisfied
    0
  • Very Unsatisfied
    14
  • #9 of 15 Rheem Heat Pump
  • 12.5% of customers recommended

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Rheem 13PJL Heat Pump Reviews

Showing 6-10 of 16 reviews

"Don't buy Rheem!"

1.0 rating
Very Unsatisfied

We purchased a brand new air conditioning system from On Your Mark AC company. Within 30 days the system stop working, they said it was an unforeseen leak in the air handler and they fixed it. It worked fine for 6 months, then broke again. This time it was the outside unit(condenser); there was a leak in the copper coils. After two days we were able to get it fixed. Two days without air in Florida is a lifetime. Within a year it broke again and again it was the coils in the air handler. They then replaced the coils all together and fixed outside TXT. One year later the same thing – leak in the condenser, copper coils leaking, the sensor needs to be replaced. We got recommendations and they all said Rheem was one of the best products on the market, but not from my experience. We had a Goodman system that lasted for 10 years with just once a year maintenance and that was suppose to be a cheap and not good system compared to Rheem, but it has been a nightmare for us.

M Williams

Winter Haven, FL

"Noisy lemon! Don't buy!"

1.0 rating
Very Unsatisfied

My review of this pos Rheem unit is by me, a very dissatisfied owner of a Rheem 13PJL system. I purchased my new system on March 06, 2012 to replace an 8 year old system. At first, the system worked great, until it got cold enough to turn on the heat. The noise and rattling inside the walls and outside compressor kept us up at night, or woke us up during the night. We dreaded the winters. The tech said that he would put bushings under the compressor to keep it from vibrating. It didn't work. Next, he told us that he may have to replace the compressor, and we will have to pay for the labor. On August 23, 2013, the system quit cooling. We are in south Texas, and if you are from around these parts, it gets hot! The tech came out and found a leak on one of the thin copper tubes, next to the compressor. He added 14 (fourteen) pounds of refrigerant. The system holds around 18 (eighteen) pounds total. Winter came, and again – the noise from the heat pump. They don't know what to tell us about that except that they may have to change the compressor (before next winter). Yesterday, May 22, 2015 – I called the tech. I went up in the attic to check on something, and I heard a dripping sound. There was a water stain on the decking and a full overflow tray, even though we do our monthly Clorox followed by a pitcher of hot water, or we use white vinegar to keep everything flushed out. There was condensation on the exterior, on the copper pipes or tubes, and a tray full of water. I called the tech and he said that there was ice on the inside of the system. The A/C filters are kept clean, so it tells him that it must be a leak somewhere in the system. He added 9 (nine) pounds of refrigerant, and will be back next week to find the damn leak! It will cost us anywhere from $400 to $550 when we pay the tech next week. Uuuggghh! I told my husband that we must have bought a lemon, that Rheem was clearing these specific units, and we ended up buying one as recommended by our tech! I wrote a letter to Rheem, and I am getting ready to send a letter to our Attorney General about these systems. I've read somewhere that the copper used in this model system is of inferior quality, and it's prone to leaks. New systems are made with aluminum tubing. So, replace the tubing, the compressor, and wait for the other shoe to drop? Will that solve the noise, and the leaking problems? :/

R. Knight

San Antonio, TX

"Rheem, never again"

1.0 rating
Very Unsatisfied

We installed a new Rheem heat pump 13PJA18A01 system in our condo in July, 2011. From the start, the air did not work. I had the original contractor come back about 8 times trying to resolve the issue, and then he stopped answering my calls. A new HVAC contractor found a leak in the heat pump coils, which he said probably came from the factory that way. Rheem would not pay for anything and said the unit was probably damaged by the original contractor. Next, we replaced a heat relay in the air handler. Then we replaced a heat expansion valve in the air handler, and finally, the coils in the air handler. Unfortunately, this heat pump is in a high end condo that we rent, and we have reimbursed our tenants $1200 so far because of the outrageously high bills. Their last January electric bill was $560 for a 1200 square foot apartment in Louisville, Kentucky. I own a house 3 times the size and have a 2-year-old furnace, and my bill was $475. The HVAC contractor could find nothing wrong this last time with the system. I have called and written letters, with no satisfaction from Rheem. The last 3 years have been a nightmare with this unit and we are now seriously thinking of replacing the unit with a gas furnace.

L Casey

Louisville, KY

"Total junk"

1.0 rating
Very Unsatisfied

I purchased a home with 2 Rheem heat pumps (installed by the builder) and I've never had more problems with an HVAC system in my life. Both units use cheap junk parts that will start failing after the first year. I've had multiple part failures including bad thermal expansion valves, bad power contactors, failed circuit boards, sensors broken off when the unit was assembled at its factory in Mexico, etc. And all this after only 1.5 years of ownership. I've owned Comfortmaker units that lasted almost ten years without any part failures at all. This entire experience has been enough to make me swear off ever getting a heat pump again.

Paul R.

Richmond, VA

"Poor Customer Service"

1.0 rating
Very Unsatisfied

I bought a Rheem central a/c heat pump on June 2011. Shortly after one year, it leaked out all the 410 refrigerant. The repairman found a defective equalizer tube in the condenser. This was a manufacturing defect.. Not only did I have to pay for the repair, but also the $513|.00 to refill what leaked out! The service company charged me as they stated that Rheem will not reimburse them. The service company submitted a claim on my behalf and was denied. I then submitted a letter to the President of Rheem, J.R. Jones and received absolutely no response to my complaint. I had also bought a second Rheem heat pump prior to this malfunction. They do not come cheap. But rest assured, I will never buy a Rheem product again and have informed our homeowners' association and neighbors of this company that has such poor customer service.

J. Campbell

Palm City, FL

Other 13PJL Reviews

A homeowner poses a question on hvac-talk.com about deciding between installing a Rheem heat pump and a system that uses Trane components. The contractor that responds believes the systems to be fairly equal, but the Rheem heat pump has a higher heating capacity; therefore, he recommends the Rheem.

Gardenweb.com reveals a post from a consumer looking to replace his 15-year-old system before it stops working. He has received some estimates on Rheem heat pumps, and is asking for expert opinions. The contractors say that Rheem is a very reliable brand, and the estimates seem reasonable. As always, the installers recommend dealing with a reliable HVAC company.

Another post on the gardenweb.com forum details a question from a homeowner regarding a Rheem heat pump versus a Westinghouse heat pump. The contractors say that both are equal, but seem to lean toward the Rheem, due to heating capacity. They do mention that the Westinghouse unit may operate more quietly, which is a concern for the questioner.

Rheem 13PJL Model Numbers

The 13PJL is available in different models which vary in efficiency and capacity.

Model Number SEER / HSPF BTUs per Hour
13PJL24 13 / 7.7 0
13PJL30 13 / 8.5 0
13PJL36 13 / 8.5 0
13PJL42 13 / 8.5 0
13PJL48 13 / 7.7 0

13PJL Warranty

Rheem offers a conditional parts warranty for 10 years for the PJL13 heat pump, providing the unit is registered within 60 days of installation. The compressor is covered for 10 years; a five-year limited parts warranty is given if the heat pump is not registered.

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