The Rheem Prestige Series of air conditioners is comprised of three types: The two-stage serial communicating units (RASL-JEC, RARL-JEC), the two-stage units (RARL-JEZ, RASL-JEZ) and the single-stage unit (RAPM-JEZ).
The two-stage serial communicating units have a serial communicating enabled comfort system that includes onboard diagnostics. They also have an active protection feature that halts the compressor if harmful conditions are detected and then sends a notice to the thermostat that instructs the homeowner to call a service technician. These models come with a 2-stage Copeland scroll compressor, steel cabinet, high/low pressure controls and can reach up to 19.5 SEER. They are also Legacy Enabled, meaning they can be used with other Rheem Prestige components already in the home.
Both the two-stage and single-stage models have the Comfort Systems onboard diagnostic systems and Active Protection to stop the compressor in the event of potentially damaging conditions, and are Legacy-Enabled. They are equipped with a scroll compressor, are encased by a steel cabinet,and have high/low pressure controls. The two-stage units can reach up to 18.5 SEER, while the single-stage units can attain 16 SEER.
We have lived in the same house for over 40 years and have had several air conditioners with this Rheem model lasting the shortest, about five years. Model was rpql048jez and every spring the HVAC business would have to be called. Started in the very first year with a leak and part had to be replaced but that was covered by warranty but not the labor. Starting in the spring of the second year, leaks appeared every spring costing $200-$600 each time the HVAC business was called. This past winter I had two of the highest bills that I have ever had, one month was $597 and the next month was $503, usually our bills are around $300 every winter. Turns out the system was completely empty of 410a refrigerant and I was using emergency heat because the compressor was not running. I did not know this because we didn't call hvac until spring when we had no air conditioning. Bottom line I would just like to warn everyone that Rheem was the absolutely worst a/c and furnace we have ever had. After spending over five thousand dollars for this system you would think we could have gotten more that five years of service. For everyone's sake, please do not buy Rheem. If you want to contact me, please feel free.
"Don't buy Rheem anymore"
I have had the unit for 6 1/2 years and I'm on the 4th evaporator coil. Rheem knows the coils are defective but will not do anything about it. There are class action lawsuits for this product. Avoid Rheem at all costs.
"DO NOT buy a RHEEM"
Do yourself a huge favor and heed my warning. Do not under any circumstances buy a Rheem. My system has not worked properly since day 1 and after many warranty service calls over the last 6 months it still doesn't. So far they have replaced the inside coil, the expansion valve twice, the dryer twice, the low pressure sensor, the copper lines, the Freon and added a dryer so there are two. What a piece of total garbage. I have wasted many hours in service calls, if you want your life to turn into a stressful hell buy a Rheem. I wouldn't buy a toothpick holder from them if they made one, it probably wouldn't hold toothpicks.
"No provision to oil caused motor failure"
$384.18 was the cost to replace the condenser fan motor because there was no provision to oil it. The only thing wrong with the motor was that a bearing froze. That would not have happened if the motor had provision to oil it. Also, I have learned that if the evaporator motor fails because of an internal circuit board failure, the very expensive motor will have to be replaced because there is no provision to replace a failed circuit board.
F. R. Eggers
Just like the majority said, I wont buy another Rheem. It sucks.
The reviewers at consumerresearch.com consider the Prestige to be a reliable air conditioner series. Contractors on the hvac-talk.com discussion forum say that the Prestige’s sound levels are as low as reported by the manufacturer. Contractors also like the humidity control features of the top-tier Prestige models, although say that the comparable models from other manufacturers may offer more bells and whistlers. Most questions posted online concerning the Prestige system have to do with adjustments made to the homeowner’s preference, rather than actual troubleshooting or complaints.
Both of the two-stage units come with a 10-year conditional unit replacement warranty and a 10-year parts warranty. The single-stage unit has a 5-year conditional unit replacement warranty and a 10-year limited parts warranty. In order for unit protection to apply, the consumer must register the product with Rheem and the units must be installed with a new Rheem air handler or indoor coil with a Rheem gas furnace.
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