Payne PH3Z Heat Pumps

Payne PH3Z Heat Pump Overview

The Payne PH3Z is a packaged single-stage heat pump with an efficiency of 13 SEER and 7.7 HSPF. It is designed for ground or rooftop installation and features a narrow 32-inch cabinet design which allows for zero lot line installations. The unit has a durable scroll compressor, and its aerodynamic fan blade design helps keeps sound levels as low as 73 decibels. Its steel cabinet features a baked-on enamel finish which resists corrosion, and a composite base provides excellent drainage to prevent the buildup of mold and algea.

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Consumer Reviews of Payne PH3Z


  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied
  • #3 of 5 Payne Heat Pump
  • 0% of customers recommended

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Payne PH3Z Heat Pump Reviews

"Piece of crap, coil has gone out twice in four years"

1.0 rating
Very Unsatisfied

It has been nothing but trouble, cost me over $1500.00 in repairs.

Jerry Wood



1.0 rating
Very Unsatisfied

Had my carrier heatpump replaced with a Payne PH3z it's not half as good as the carrier and I know they supposedly are the same but at a lower price…… The Home warranty people found the dumbest installer they could and left me with a half finished install and then they wanted me to pay them to complete the install. My bill went from 300 to 600 in one month I guess it's time to change.

B Jordan

Rockwood, TN


3.0 rating

I installed a 3 ton Payne ph3z which is an all-in-one unit in a mobile home I own. I am not an hvac trained tech but am reasonably knowledgeable in such things. I am experiencing the outdoor coil freezing solid. The defrost timer is set at 60 minutes default between defrost cycles and I am thinking of changing that to 30. At the moment I am neutral on the satisfaction scale but that could go down or up depending on if I get the icing issue resolved without reducing the efficiency too much of my unit. Anyone with any thoughts on this and will share them with me, my e-mail is ronsan108atcharterdotnet. UPDATED: 12/04/08 I have changed my review for the better. I found out the problem with my outdoor coil icing over. The defrost temp sensor was located on the inlet side of the outdoor coil which was telling the defrost board that the coil was defrosted already when it was not. I moved the sensor to the return side of the coil. The outside coil was completely frosted over and on the first defrost cycle after I moved the sensor, the coil almost completely defrosted after remaining in the dft mode for the max of 10 minutes. The unit is defrosting the way it is supposed to now. My unit came from the factory that way with the sensor in the wrong location. I will review my unit again later. By the way, mine is a 3 ton PH3Z which is the all-in-one unit.


Kingsport, TN

Other PH3Z Reviews

Among the very few online comments regarding the PH3Z are two on regarding blower motors that were not working properly. There were no definite solutions to either problem given by responders.

PH3Z Warranty

Product registration is required within 90 days of installation for maximum warranty coverage. The warranty for the Payne PH3Z heat pump is comprised of the following:

  • 10-year limited parts warranty

If the product is not registered within 90 days, the parts warranty is 5 years. The warranty is to the original owner only and is not available to subsequent owners. Labor costs are not covered by the warranty.

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