Payne PH13 Heat Pump Overview

After battling with American Home Shield for 60 days about replacing our heat pump. They purchased the Payne ph13 unit and when it arrived it was dead. They refused to give us a new unit and would only replace the compressor. This unit is very loud and has finally crapped out after only 8 years 🙁 No wonder there is only a 5-year warranty on this piece of crap. Ironic the name is Payne because it is nothing but a pain!

All of the previous reviews sum this piece of junk up well but not only is the unit no good so is the service. When I called the guy that installed my heat pump he would not return my calls. I called him several times and finally, I called his father and he gave me a number and said it was Chris's but it was someone else'S. So then my husband called Chris's dad and told him that we really needed Chris to check out our heat pump. He said he would just have him call us. This guy Chris Daniels never called us back and we have not heard from him. When we called Payne and gave them the model number, we were given the runaround and was even told the heat pump was not registered with them. I think this-this is a very poor business and I will never buy Payne product again. Don't buy this heat pump or let Chris Daniels install any heat pump. Both are not reliable!!!

Over $2,500 in repairs in 7 years, heating elements, capacitor, blower motor, heat pump contacts, heat element relay, have been all replaced. Unit was installed by builder in my newly constructed home. I don't think it will last too much longer. The top of the outside unit is rusted terribly. I have had the unit serviced every spring and fall, as recommended.

Had unit installed in 2013 have had 2 compressors, fan, capacitor and unit is still not functioning properly. I was the victim of the home warranty setup. They pick the unit and the company that installs the product. Both the product and the installer were very inadequate. I will never own another Payne it has been a total pain. The customer service center is also terrible.

I have a Payne heat pump that is only 5 years old. On the top there was a large sticker that dried up in the sun and exposed the metal. Now the entire top of the unit is completely rusted out. I emailed Payne and they basically told me to call my installer and purchase one through them and then wouldn't return any of my correspondence. Bad product and bad customer care.