The Payne PA13NA is a split system air conditioner with an efficiency rating of 13 SEER. It features a single-stage scroll compressor and a copper tube/aluminum fin coil designed for optimal heat transfer. The unit’s specially-designed fan blades and rubberized isolation pads help reduce noise levels, while externally located brass service valves and a single access panel provide easy serviceability. The prepainted steel cabinet features a galvanized coating underneath and a layer of zinc phosphate for a weather resistant finish, and all cabinet screws are rust-resistant. Payne’s previous 13 SEER air conditioning unit was the PA13, which has been discontinued.
My HVAC guy recommended Payne PA13NA as a good replacement for my old A/C. Unit was installed in May 2015. In June 2016 (one year and one month later) this unit completely failed (incredibly noisy, then no cool air coming through). Compressor was completely "burned out." So the compressor would be replaced under warranty, but Payne is shipping from Syracuse, New York, and unit may not be here to install for another 12 days (in 90+ degree heat). This unit is just terrible. Unfortunately it's being replaced with another Payne PA13NA and I'm expecting nothing but trouble with the second unit. I will never buy Payne again.
This unit worked for one summer. After that, something has gone wrong every year. First, the fan blades fell off completely. The past two years, the compressor sounds like it is grinding glass. The compressor needs to be replaced, at a cost of around $1,000, but instead I'm replacing the whole unit. It will cost more, but at least I can go with a different brand.
"Payne does not stand behind their product"
I had a house fire in December 2011 & a new furnace & AC unit was installed sometime between 2/2012 (date the unit was manufactured) & 10/2012 (date we moved back into house). When we turned on the air the next summer in 2013 it was not cooling. We were informed the unit was never charged, therefore they came out & charged it & it worked fine through the summer of 2015. In the fall of 2015 we had a heat snap in October so we turned it on & it was not cooling again! At the end of 5/2016 we turn it back on to find out it still was not cooling. A service tech came out & put 4 1/2 lbs. of coolant in it. Within 12 hours it was not cooling again! I am being told that there is a hole in my coil which Carrier will cover (part only) but it will cost me $700 to have it replaced & get the AC running again! This unit only worked 3 seasons before breaking down! This unit did not even give us a full 12 months before dying! It is so unfair I should pay anything! Warning, do not buy Carrier or Payne!
"I am very unhappy"
I am very unhappy with the repairs that I am having to do. For example, the compressor, high suction program, stat, cycle check adjusted. Only a few items that I can understand the writing. It was installed January of 2011. One problem after another. Payne is problem!
Helen B Graham
Had mine for 6 years. Every year, something goes wrong. Hate it.
Online reviews of the PA13NA seem to be mixed. A post on hvac-talk.com from a homeowner trying to decide between the PA13NA and a similar Carrier unit found most comments favoring the Carrier, although there were comments saying the units are almost the same.
Product registration is required within 90 days of installation for maximum warranty coverage. The warranty for the Payne PA13NA air conditioner is comprised of the following:
1-year warranty on all parts
10-year warranty on the compressor
If the product is not registered within 90 days, the compressor warranty is 5 years. The warranty is to the original owner only and is not available to subsequent owners. Labor costs are not covered by the warranty.
Best Heating & Cooling Products
See ratings and reviews for the best in furnaces, air conditioners, heat pumps, boilers and more.