The Payne PA13 is a discontinued air conditioner with a cooling efficiency of up to 13 SEER. The unit had a single-stage compressor which was protected by internal pressure relief valves and a terminal plug. The steel cabinet featured a galvanized coating and a zinc phosphate finish which resisted corrosion. It had a capacity of 1 ½ to 5 tons and used R-22 refrigerant. Payne’s current 13 SEER air conditioning unit is the PA13NA.
It is May 2016 as I write this. I had my Payne unit installed exactly 5 years ago. You want my advice on this brand…..run from it. The cost savings has not been worth the money I saved on it. We have had nothing but issue after issue with our unit. Mainly one leak after another…I have spent in repairs to date about $2600 of my hard earned dollars. Usually 3-4 repairs a year, all related to leaks. Just 8 weeks ago I spent $575 on three leaks on the condenser unit. And guess what….it's not cooling again 8 weeks later. I'm done with this unit and I'm done with Payne and will never recommend them to anyone. They should change their name to pain. You should see the condition of the condenser after 5 years. A rusted mess. My 20-year-old unit it replaced looked better. I bought this so I could pay it off before I retired so I wouldn't have to worry about this big bill when I retired. I figured it would last me well into my retirement years. Boy was I wrong. Retirement is knocking on my door now so buying a new AC system is out of the question. I can't go into retirement paying for a new AC system. I have no choice but to buy window units and put all this behind me. I spent a lot of money for an AC unit that never worked right from the start. Did I say my first repair/charge came just 7 weeks after it was installed? I wouldn't recommend this unit to anyone. Spend a little more and get a good unit. Don't be stuck in the position I'm now in this close to retiring.
"What a Payne, do not buy."
Installed for my mom who was 80 years old at the time. Replaced a split unit with a 3.5 Ton package unit that used R22. Total cost was $3800.00. The warranty covered it for 5 years. 1 month out of warranty, the variable blower burned out. Repair, $700.00. 2 months later the compressor motor failed. Total repair, new compressor + R22 Freon = $1100.00. Unit ran for another 2 months, then developed a leak in the cooling core. Had a repair tech come out to re-fill it with R22, the cooling coil was leaking, unable to repair. Estimated cost of cooling coil $1800.00 plus labor & R22 Freon. Will never again buy a Payne, Bryant, or Carrier, they are all built the same. Absolute junk as far as I am concerned.
"Nothing but trouble – Don't waste your money"
Installed unit in February 2009. Mild winter,never used emergency heat till following year. House filled with smoke and I called the fire department who determined the heating was to blame. Sears came to inspect and I was told it was incorrectly installed. Gave me a discount for an extended re- install. Compressor failed after 6 and one-half years. Last unit we had lasted 18 years. Very disappointed.
Virginia Beach, VA
"Died 4 months out of warranty"
I've had my Payne since May 19, 2009. It died Sept 2, 2014, a few months out of warranty. It ran great up to now. I tried to get Payne to cover the parts but they won't. I won't be purchasing Payne ever again. They don't stand by their equipment. Payne is a pain. Thanks for nothing, Payne. You stink and so does your equipment.
"Keeping My Fingers Crossed"
My 34-year old Whirlpool (R22) 3-ton unit had died (8/24/2013). I just got a replacement ($3500) Payne (410A). My renters say it works really good. The installer will not give me a receipt or warranty info (?). Installation looks good, solder joint could be a lot better, coil installation looks fine. The price is right as Costco or Sears would want over $6800 for the same job. This unit will see only moderate service (2-3 months out of the year) with little or no humidity. Hope it lasts.
Consumers on two posts on hvac-talk.com asked for advice about which is the better unit between the PA13 and comparable units from Carrier, Goodman and American standard. One reply stated that because Payne is a Carrier product, there is almost no difference between them. Other answers stated that all are good, reliable units, with a couple of professional members saying they would go with Payne / Carrier.
Product registration is required for maximum warranty coverage. The warranty for the Payne PA13 air conditioner is comprised of the following:
10-year limited compressor warranty
10-year limited parts warranty
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