The Payne PA13 is a discontinued air conditioner with a cooling efficiency of up to 13 SEER. The unit had a single-stage compressor which was protected by internal pressure relief valves and a terminal plug. The steel cabinet featured a galvanized coating and a zinc phosphate finish which resisted corrosion. It had a capacity of 1 ½ to 5 tons and used R-22 refrigerant. Payne’s current 13 SEER air conditioning unit is the PA13NA.
I purchased this new in 2011 2 years later the motor went out which was still under warranty. 2017 capacitor went out not under warranty. Today relay went out not under warranty. The previous ac unit I had was a Rudd and it lasted 20 years with only needing Freon added. Do not buy a Payne ac unit or you will have real pain.
Murrells Inlet, SC
Replaced my 29 year old American Standard with this Payne in 2008. The only thing I've had to do is change a capacitor once in this time. I regularly change my filters so my coils don't get dirty and periodically clear my drain line. No complaints!
"3 compressors in 5 years"
Changing brands and changing contractors! Unit installed 5 years ago. Was told that installer would register the product for us. The 3rd compressor in that time has just died, and we are told it is out of warranty by 7 weeks (April 2012-April 2017). Apparently the product was not registered by our installer, so we do not get the full 10 years. Never cooled well. Continuously ran out of freon (r22). Spent total of $12,900 in 5 years (including coil replacement) and have to rip the whole system out and replace. It's junk.
"Do not buy"
Installed 5 years ago. At three years the condenser fan went out. It appeared that it got hot enough that the lamination on the grille that it is mounted to peeled off. Paid $200.00 to get the fan replaced under warranty and Payne refused to do anything about the grille. Said rust was not their problem. Now having more problems.
"Most disappointing company and product"
We had Payne PA13NR048-J unit installed less than 2 years ago. In such a short time the unit failed because the coil developed a leak and the Freon leaked out. This unit uses the older kind of Freon which costs $900 to refill. The company only warrants the coil, so they will replace it but there is no recourse for Freon cost which is almost half as much as the price to install a new system. I talked and appealed to the company customer service but they don't care. They have a script, "We only warrant the parts, blah, blah, blah". If the coil wasn't bad, it wouldn't have leaked the Freon out. Apparently, this is a problem with all newer models where they made the coil copper thinner to improve efficiency. In all this, the customer is screwed again. What I really wish is that there were a consumer protection entity to hold the corporations accountable for the quality of the products they release on to the public.
Consumers on two posts on hvac-talk.com asked for advice about which is the better unit between the PA13 and comparable units from Carrier, Goodman and American standard. One reply stated that because Payne is a Carrier product, there is almost no difference between them. Other answers stated that all are good, reliable units, with a couple of professional members saying they would go with Payne / Carrier.
Product registration is required for maximum warranty coverage. The warranty for the Payne PA13 air conditioner is comprised of the following:
10-year limited compressor warranty
10-year limited parts warranty
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