Lennox XP16 Heat Pump Overview

I, like others, have had issues with my xp16 Lennox heat pump. Recently, they replaced both TXVs to try and correct the problem, but I'm on the hook for labor. How long 'should' it take to do this repair? I just want to be fair to both of us.

Heat pump installed 2014. Indoor and outdoor unit and compressor replaced 1st year and now 2 times this week it has gone out. I have lost the seals in 3 double pane windows from the noise it makes and loud thud and vibration. I don't like anything about the unit and would never buy Lennox again. Out side unit is the worst I have ever heard or seen. XP16 air handler cbx32mv thermostat is Icomfort. That is about the only thing I like but no warnings about it ever going out or problems with the unit shows online.

Replaced my old unit with a Lennox XP16 one and a half years ago and it has broken down three times since. I have had two capacitors replaced and now the refrigerant coil is leaking and I'm running on emergency heat while waiting for it to be fixed. Yes warranty covers parts only, not labor. Also found it to be noisy and had to buy the cover from the dealer to deaden the noise somewhat. I bought a Lennox heat pump to save money and as it turns out it is costing me a small fortune in repairs. I called Lennox to complain and got the "see your dealer" line. From my experience with their consumer affairs department, they obviously don't care about their products or their customers.

This is a gorgeous machine, it is so powerful. We have two 2-ton units.This product regulates the temperature in our home very efficiently. We have had a week of unusually early 100 degree weather and it has kept the house very comfortable. The low speed on the compressor and air handler are very quiet. It has had to kick in high gear in the afternoons but it has always kept the house at temperature. Looking forward to the benefits of lower energy bills.

I have had my Lennox XP16 heat pump for over 4 years. So far I have not had any issues or problems with this heat pump. What I really like about this model is how quiet it is. It is both really silent and powerful, when it's on I barely hear it unless I am just standing right next to it. The new programmable thermostat is also really easy to use, I am able to adjust my downstairs and upstairs quarters differently to save money. After owning this model for the last couple of years, I have noticed a significant decrease in my energy bill. This Lennox heat pump is also Energy Star qualified, which gave me a great tax credit. The warranty is also great, I have 10 years of the compressor covered and 5 years of other parts covered. I definitely recommend this model to all my friends and family.