Lennox XP16 Heat Pumps

Lennox XP16 Heat Pump Overview

The Lennox XP16 is a two-stage heat pump with an efficiency rating of up to 17.00 SEER and 9.50 HSPF. The XP16 is designed to run at low stage more than 80 percent of the time, resulting in even temperatures and higher efficiency. A precision-balance, direct-drive fan helps to keep sound levels as low as 74 dB. The unit's SmartHinge louver design allows quick access from all sides for easy maintenance while protecting the coil. The cabinet is constructed of heavy-gauge galvanized steel with a corrosion-resistant baked-on powder finish.

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Consumer Reviews of Lennox XP16


  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied
  • #2 of 17 Lennox Heat Pump
  • 25% of customers recommended

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Lennox XP16 Heat Pump Reviews

Showing 1-5 of 8 reviews

"What should the repair cost"

3.0 rating

I, like others, have had issues with my xp16 Lennox heat pump. Recently, they replaced both TXVs to try and correct the problem, but I'm on the hook for labor. How long 'should' it take to do this repair? I just want to be fair to both of us.

r schmidt

Bellefontaine, OH

"Going on 5th repair"

2.0 rating
Somewhat Unsatisfied

Heat pump installed 2014. Indoor and outdoor unit and compressor replaced 1st year and now 2 times this week it has gone out. I have lost the seals in 3 double pane windows from the noise it makes and loud thud and vibration. I don't like anything about the unit and would never buy Lennox again. Out side unit is the worst I have ever heard or seen. XP16 air handler cbx32mv thermostat is Icomfort. That is about the only thing I like but no warnings about it ever going out or problems with the unit shows online.

b murphy

Axton, VA


1.0 rating
Very Unsatisfied

Replaced my old unit with a Lennox XP16 one and a half years ago and it has broken down three times since. I have had two capacitors replaced and now the refrigerant coil is leaking and I'm running on emergency heat while waiting for it to be fixed. Yes warranty covers parts only, not labor. Also found it to be noisy and had to buy the cover from the dealer to deaden the noise somewhat. I bought a Lennox heat pump to save money and as it turns out it is costing me a small fortune in repairs. I called Lennox to complain and got the "see your dealer" line. From my experience with their consumer affairs department, they obviously don't care about their products or their customers.


Selbyville, DE


5.0 rating
Very Satisfied

This is a gorgeous machine, it is so powerful. We have two 2-ton units.This product regulates the temperature in our home very efficiently. We have had a week of unusually early 100 degree weather and it has kept the house very comfortable. The low speed on the compressor and air handler are very quiet. It has had to kick in high gear in the afternoons but it has always kept the house at temperature. Looking forward to the benefits of lower energy bills.


"Efficient heat pump"

5.0 rating
Very Satisfied

I have had my Lennox XP16 heat pump for over 4 years. So far I have not had any issues or problems with this heat pump. What I really like about this model is how quiet it is. It is both really silent and powerful, when it's on I barely hear it unless I am just standing right next to it. The new programmable thermostat is also really easy to use, I am able to adjust my downstairs and upstairs quarters differently to save money. After owning this model for the last couple of years, I have noticed a significant decrease in my energy bill. This Lennox heat pump is also Energy Star qualified, which gave me a great tax credit. The warranty is also great, I have 10 years of the compressor covered and 5 years of other parts covered. I definitely recommend this model to all my friends and family.

Richmond, VA

Other XP16 Reviews

Many of the questions regarding the XP16 on online forums have to do with installation prices and the cost of use. A member on hvac-talk.com advised that the two-stage unit is more for comfort than savings and will heat or cool more evenly and remove more humidity. A consumer on hvac-talk.com choosing between the XP16 and a comparable Carrier unit decided on the Carrier because it was advertised as slightly quieter.

XP16 Warranty

Product registration is required within 60 days of installation for maximum warranty coverage. The warranty for the Lennox XP16 heat pump is comprised of the following:

  • 10-year limited warranty on the compressor
  • 5-year limited warranty on covered components

An Extended Limited warranty and a Complete Care Plus Extended warranty, which covers parts and labor, are also available.

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