Lennox Elite Heat Pump Overview

Lennox’s Elite series offer 3 models of Energy Star qualified heat pumps ranging from 14.5 SEER / 8.7 HSPF to 16.5 SEER / 9.5 HSPF. This model advertises the use of a high-efficiency outdoor coil and dual fuel capability for optimal energy use and operation.

All models are manufactured with a durable steel cabinet, Lennox’s SmartHinge design for easy interior access, drainage holes, and use the chlorine-free R-410 refrigerant. The model highest in efficiency, the XP16, is equipped with a two-stage scroll compressor that consistently operates on the lowest stage to maximize energy savings.

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Consumer Reviews of Lennox Elite

1.8

  • Very Satisfied
    2
  • Somewhat Satisfied
    2
  • Neutral
    0
  • Somewhat Unsatisfied
    2
  • Very Unsatisfied
    15
  • #6 of 17 Lennox Heat Pump
  • 19.05% of customers recommended

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Lennox Elite Heat Pump Reviews

Showing 11-15 of 21 reviews

"Elite"

1.0 rating
Very Unsatisfied

Bought this model in Aug 2009. June 2010 replaced capacitor. June 2012 had a leak in low pressure line. Bad solder joint from the factory. Repair cost $1025. Don't buy Lennox junk.

B HENDER

ST LOUIS MO

"Never again"

1.0 rating
Very Unsatisfied

We bought a high eff. Lennox Elite for our new home 4 years ago. The first unit continually had leaks, was very loud and finally quit a year ago. After many complaints and paying a dealer to come out and add freon to just keep it running Lennox agreed to replace the unit. At that time we replaced the "brain board" and air handler etc. at our cost. Since then the unit is still very loud and continually quits running. In fact I am waiting right now for our dealer to come out and get it running again. We have been through 3 dealers and none seem to know how to get this unit fixed!!! You don't always get what you pay for

M. DeMonia

"Lennox Elite Air Handler CBX32M & Xp14"

2.0 rating
Somewhat Unsatisfied

I have had more trouble with CBX32M & Xp14 unit than any other I have owned, plus this unit is "much" newer than the units in any other home I have owned. Though Lennox represented a higher end model but that has not been my experience. Unit has been serviced three times since buying, due to its inability to cool. First time, unit leaking coolant.

Donna N

Carrollton Tx

"Lennox is JUNK!"

1.0 rating
Very Unsatisfied

Moved into house (9) years ago. There (7)weeks. Dead of winter. (15) year old Lennox heat pump compressor fried during multiple power outages. Installer out of business. Talked into new heat pump. HP26-042-10P. "Should last 12-15 years." New installer gone. No return calls. Now out of business. Year 6 coolant added. $$$. Year 8 compressor under warranty replaced. $2k. Year 9 bad exterior coil. $3k. Lennox pushing me to the dealers. Not their problem…..

J McKinley

philadelphia

"Just Junk"

1.0 rating
Very Unsatisfied

We baught our house in June of 2008. The heat pump was installed in late 07 while the house was vacant. Every year since we got it, it never heated properly in the winter. and Each spring it has had to be serviced to get the system to start up to cool the house. Then this summer, I call the repair people to get it to running again and they tell me that a wire inside it rubbed the copper pipe with the refrigerant in it until the insulation wore off the wire. And when it was naked and sparked it blew a hole in the line of the refrigerant. The thing is, the 5 year parts coverage on it doesn't apply to the refrigerant, the line it runs in or the labor. So basically they built it faulty so that the line and wire would rub, and now they won't cover a thing to fix it. I'm out over $1000.00 The people at lennox completely blew me off and tried to say my repairman was lying. They didn't even appologize for my having to go through this trouble. They have terrible customer service and don't stand by their product. I will never buy a product from them.

S. Chappelear

Dublin, OH

Other Elite Reviews

Reviewers on webhvac.com and heatpumpcompare.com regard the Elite series as a quality mid-level product. A review on hvac-for-beginners.com notes the standard warranty on the Elite series is not as long or comprehensive as other brands.

Homeowners on consumersaffairs.com comment on their warranty term expiring and costing them expensive repairs for their systems. Frequently breaking parts, system shut downs, and "lemons" are issues mentioned on the thread.

Lennox Elite Model Numbers

The Elite is available in different models which vary in efficiency and capacity.

Model Number SEER / HSPF BTUs per Hour
XP13-018-230* 14 / 7.7 0
XP13-024-230* 14 / 7.7 0
XP13-030-230* 14 / 7.7 0
XP13-036-230* 13 / 7.7 0
XP13-042-230* 13.5 / 7.7 0
XP13-048-230* 13.5 / 7.7 0
XP13-060-230* 13 / 7.7 0
XP14-018-230* 15 / 8 0
XP14-024-230* 14 / 8.3 0
XP14-030-230* 14 / 8.3 0
XP14-060-230* 14 / 8.8 0

Elite Warranty

Every model in the Elite series qualifies for Lennox's basic warranty. Consumers do not have to register their product to receive a:

  • 10-year limited warranty on compressors
  • 5-year limited warranty on covered components
  • 20-year or Limited Lifetime heat exchanger, depending upon model

Select units are available for extended coverage, which increases coverage on parts and compressors from 5 years to 10 years. To receive extended coverage, the unit must be registered within 90 days of installation.

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