Lennox Elite Heat Pump Overview

Lennox's Elite series offer 3 models of Energy Star qualified heat pumps ranging from 14.5 SEER / 8.7 HSPF to 16.5 SEER / 9.5 HSPF. This model advertises the use of a high-efficiency outdoor coil and dual fuel capability for optimal energy use and operation.

All models are manufactured with a durable steel cabinet, Lennox's SmartHinge design for easy interior access, drainage holes, and use the chlorine-free R-410 refrigerant. The model highest in efficiency, the XP16, is equipped with a two-stage scroll compressor that consistently operates on the lowest stage to maximize energy savings.

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Consumer Reviews of Lennox Elite

1.8

  • Very Satisfied
    2
  • Somewhat Satisfied
    2
  • Neutral
    0
  • Somewhat Unsatisfied
    2
  • Very Unsatisfied
    15
  • #6 of 17 Lennox Heat Pump
  • 19.05% of customers recommended

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Lennox Elite Heat Pump Reviews

Showing 6-10 of 21 reviews

"Poor compressors"

1.0 rating
Very Unsatisfied

We built our house new in 2006 and had a Lennox Elite heat pump and furnace installed. We have replaced 4 compressors in 11 years. We are sitting here now in ninety degree waiting for another. They keep saying the compressors are flawed coming from the factory. I would say if I have to go with another heat pump it wont be a lennox. They are junk.

Randy Helmer

Crofton, NE

"Worst Lennox I have ever had"

1.0 rating
Very Unsatisfied

XP14-036-230-02 is broken again. Numerous leaks and failed parts, even with them coming out twice a year to check on it. Very poor workmanship and parts. Any energy saving is spent on upkeep and refrigerant.

F Simonelli

Georgia

"HEAT: Good, A/C: Never worked. No problems ever found. Ever"

1.0 rating
Very Unsatisfied

Had my new house built in 2004 – Lennox was bad from the start. Called several different hvac companies to fix a/c problem. No one could find a problem but the coolest the house would get would be 83 degrees. I guess that's considered normal? Not Acceptable.

Dolan

Hiram

"Get 10 year parts & Labor warranty"

4.0 rating
Somewhat Satisfied

I got a 3 ton elite I think. It has failed a couple times both I think to loss of refrigerant. Another time the tech who sets up the computer board had to come out and replace it and adjust it. So I have had some down time in the summer mostly with the ac. I sprung for the 10 year parts and labor though and will make sure when it comes to a heat pump I do that in the future. The company who sold and installed it for me is on the hook for the labor so they really do bust their butts to get the thing right. Its been running well since spring and its now December 2012 and it transitioned to heat just fine. There have been more problems than I would have liked if I had to cough up the cash to cover the labor. With the warranty when I call they jump, they are a good company and believe in and back the Lennox units they sell. 10 year parts and labor makes it their problem so they have taken the opportunities when my unit breaks to fix it right. I think they finally have it running well. I give all the credit to the hvac company that did the install and is on the hook to repair it when it breaks. They have taken responsibility and I feel pretty good about they way things have gone.

Bryan Allen

Indiana

"TROUBLE WITHIN 2 YEARS…"

4.0 rating
Somewhat Satisfied

Installed 2010 and Low pressure Valve gaves up…. refill needed (400$) The fan and motor to be replaced cause vibration… The latter should be on waranty. The valve is not warranted, only the seal. Should have taken the yearly inspection….

BOB

DOLLARD DES ORMEAUX QC CA

Other Elite Reviews

Reviewers on webhvac.com and heatpumpcompare.com regard the Elite series as a quality mid-level product. A review on hvac-for-beginners.com notes the standard warranty on the Elite series is not as long or comprehensive as other brands.

Homeowners on consumersaffairs.com comment on their warranty term expiring and costing them expensive repairs for their systems. Frequently breaking parts, system shut downs, and "lemons" are issues mentioned on the thread.

Lennox Elite Model Numbers

The Elite is available in different models which vary in efficiency and capacity.

Model Number SEER / HSPF BTUs per Hour
XP13-018-230* 14 / 7.7 0
XP13-024-230* 14 / 7.7 0
XP13-030-230* 14 / 7.7 0
XP13-036-230* 13 / 7.7 0
XP13-042-230* 13.5 / 7.7 0
XP13-048-230* 13.5 / 7.7 0
XP13-060-230* 13 / 7.7 0
XP14-018-230* 15 / 8 0
XP14-024-230* 14 / 8.3 0
XP14-030-230* 14 / 8.3 0
XP14-060-230* 14 / 8.8 0

Elite Warranty

Every model in the Elite series qualifies for Lennox's basic warranty. Consumers do not have to register their product to receive a:

  • 10-year limited warranty on compressors
  • 5-year limited warranty on covered components
  • 20-year or Limited Lifetime heat exchanger, depending upon model

Select units are available for extended coverage, which increases coverage on parts and compressors from 5 years to 10 years. To receive extended coverage, the unit must be registered within 90 days of installation.

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